Just moving from Pennsylvania and getting treated and lied on at that location like I did is scary the worker that is there is rude and lies and is very dirty they only clean one part of the storage unit an that is the front where the people will only see the place has mildew all in the big back units around all the 400 and up downstairs where I was I am trying to build a care on them as I speak I will never deal with uhaul storage ever again in my life just because the worst experience ever just moving from Pennsylvania to Florida never again.
Latonya A | Overall ExperienceSelf Storage Units in Gainesville, FL, 32608
U-Haul Moving & Storage at University of Florida
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U-Haul Moving & Storage of Gainesville
4821 NW 6th St, Gainesville, FL 32609 View Available Units5.8 miles from this location -
Newberry Mini Storage
848 Nw 253rd Terrace, Newberry, FL 32669 View Available Units16.6 miles from this location -
Gators Storage & Business Services
8730 SE 70th Ave, Trenton, FL 32693 View Available Units
(U-Haul Neighborhood Dealer)21.1 miles from this location -
Affordable Secure Storage - Ocala
11055 Fl-40, Ocala, FL 34482 View Available Units29.6 miles from this location
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Storage Customer Reviews
- 3.0 Average Customer Rating
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Ramps need to be installed. I had a larger unit and it required navigating steps to get my things in and out which resulted in me falling. Great place but that's not a good thing.
SANDRA F | Overall ExperienceThis is the first time we have used this specific location and it was not a good experience. The only reason I even gave it a two-star rating is because it is conveniently located near my child's dorm at UF, if it wasn't for the convenient location, it would have probably gotten one star. The office staff and rental process is slow, when we went to move in, there were many upset people who made reservations for a certain size storage and it wasn't available. We live out of town and we tried to go and move out on a Tuesday and the onsite office was closed ON A TUESDAY!? We had to travel to there other location to close out. The key card swiper at the gate is not located where you can swipe and drive in, it is literally on the gate so you have to get out of the car to swipe then get back in your car to drive through which makes no sense. The access box on the door closest to our rental unit never works so we have to enter through a far door on the other side of the facility and walk all the way through to open the door close to the unit. The unit itself looked like it was barely being held together by anything and it was not the cleanest environment. This location needs to be revamped, restaffed, and do better.
JESSICA C | Overall ExperienceThe staff was excellent, very cordial and courteous. I will definitely use U-Haul again and I will recommend to anyone that needs services.
Heather S | Overall ExperienceThank you for everything….
PATRICIA B | Overall ExperienceVery good and clean storage facility with easy access to I-75 and Gainesville.
george g | Overall ExperienceDino-DinOMite💥💥💥💥💥✅
Herb P | First ImpressionsMy storage unit was burglarized
Sharon S | Overall ExperienceNo había el storage que yo había reservado y tuve que usar unoa mas caro. El storage ubicado en un Segundo Piso con solo accesopor escaleras. Bien difícil pues hubo que cargarlo todo, muy pesado.
Evaristo M | First ImpressionsMy phone calls have never been answered at actual location. Have been to location and place is dark and closed with no one working. I was not told there were no elevators for a second story. I paid for climate control and this building is a warehouse with minimal fans or AC it’s 80 degrees inside and it’s not even summer yet. It took me 20 minutes to find my unit because there was no one there show me and it’s a huge confusing multiple building place with no clear directions. Once I found my unit it does not actually look like 10x5. And there is a giant RaT Bate house taking up a foot of space. This does not look promising!!! And because I live 7 hours away I had no one way to see this in time to cancel and go with another storage facility. Now there are no available units at other locations because college move outs have started. This is a huge disappointment 😭but I am stuck with it. Good thing I got insurance because I have a feeling everything will be molded 3 months from now.
Jamie T | Online Move InWhen arriving the attendant requested payment for the first month. When he was informed that we had signed a contract for the truck we were offered first month free on the storage unit. He stated that his paper work/computer information indicated no such arrangement I asked him to have the free first month agreement confirmed by the time we unloaded the truck. By all accounts that has now been corrected. There were ample moving carts to use at the facility
ORRIN D | First ImpressionsNone
COREY S | Overall ExperienceThe gate was open; saw people coming through or hanging around the area while we loaded our truck.
Kimberly M | Overall ExperienceWhen I initially tried to get a storage unit no one at the facility was able to enter my info in the computer. I was told to come back the next day. The next day I was issued a unit at another facility, when I returned to the store they wanted to argue that they didn't have accesses to any other units! When it was discovered i was issued a unit at another facility they wanted to figure out how that happened instead of taking care of me! I wasted too much time just trying to get a unit that I was unable to use the truck to move my belongings as needed! I did ask about compensating me for my time, they told me they couldn't do anything about that! Then I received a message days later stating I owed money on my rental. When I went to the store the computers were down! I told the lady this was normal as I was never able to solve any issues on my first visit. I went on to tell her about being issued a storage unit at the wrong facility.... she told me it wasn't possible! I told her what happened and she refused to believe me, literally argued it couldn't happen! VERY RUDE!!!! All around a bad experience!!!!
CYNTHIA H | Overall ExperienceThanks Gary
SETH T | First ImpressionsIt was dangerous for U-Haul to rent a unit to me with NO LIGHTING. I had a full truck waiting to be unloaded and had to provide my own battery-operated light to ensure the workers' safety and allow the workers to unload and store my belongings. This delay cost me $350 with the moving company and a half-day in my time!!! Calls were forwarded by the local office to the U-Haul national call center and they were unable to reach a local manager. Their only explanation was that they were waiting for a part, a new sensor. According to another tenant, the lights had not been operational for two weeks. I had rented the unit immediately before I arrived at the local office. They had to have known there was no lighting and rented it to me regardless.
Regina C | First Impressions