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DANIEL F | Overall ExperienceSelf Storage Units in Halifax, NS, B3S0B4
U-Haul Moving & Storage of Halifax
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Storage Customer Reviews
- 4.5 Average Customer Rating
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After renting a truck and storage unit at the Bayer’s Lake location for the convenience of cost, I arrived and said the unit size I had booked was unavailable, “just because you can reserve it doesn’t mean we have it” I was told. We had to take a different unit which was outside without climate control because the only similar one to what I had booked would have been on a different floor and significantly smaller. My roommate and I will now be paying an extra cost than originally planned because of the mix-up. Additionally, I booked the U-Haul for pick-up at the same location, but when I arrived I was told it was on a site in downtown Halifax instead. Had I known their booking app was completely unreliable I would have avoided it. In addition, we paid a different fee for the truck, through the app, which covered absolutely none of the cost we had to pay in-office and I’m not sure where the reservation fee went considering our reservations were not even held correctly.
Lorelei S | First Impressionsat check in i was given a card that was under a name that was not mine. each time i opened the storage unit the alarm went off. calling the local office redirected me to a queue that i drove for 40 + miles before it was picked up, only to tell me to return to the local office in the other direction to get it resolved.
Richard N | Overall ExperienceDesk staff amazing and friendly!!! Thank you
Bill P | First ImpressionsThe only issue I had was that my card was issued to another person and storage unit. So each time I opened the unit I was supposed to have, the alarm kept going off. I had to return to the ckeck-out desk for a new card. other than that all was great. Thank you.
Richard N | First ImpressionsThank you for your great customer service. All staff were friendly and helpful.
GWENDOLYN M | Overall ExperienceYounger guy with dark hair and blue eyes was a huge help! He was moving trailers when I dropped off on the 11th.
Edward D | First ImpressionsI already recommended it and my friends have booked it ! Amazing customer service. Rhonda’s team is above and beyond Love the drive up unit. Was so easy ! Thank you !!
lisa f | Overall ExperienceAlthough it was my assumption. Did not realize we could not drive the truck to the unit itself. In saying that the staff. We very helpful and kind. Would certainly recommend your storage
deanna f | First ImpressionsEvery time I needed to see an employee inside it was painfully slow. When I got my unit there was no lock in the unit and it took approximately an hour to get it. There are always lots of employees in the building but only 1 there to actually help customers. The supervisor will come out to help the employee to solve a problem and then go right back to an office rather than help the people who are lined up. When I ended my rental there was a complicated situation with the person in front of me, 2 supervisors came out to give direction, saw the line but went right back to the office, leaving us waiting to get served but the 1 only desk employee. Apparently deciding when they will take their lunch was more important. Every single time I went in it was a painful wait. Never again will I use Uhaul storage.
Angie L | Overall ExperienceLee was super helpful. I havent moved in yet but my signup process was smooth.
Kim M | First ImpressionsAmerican call centre rep was frustrating. People at local on were excellent
JOHN H | First ImpressionsI had to check my self out, but with that in mind, I must say, it was the best customer service experience ever. Top notch service and support. Will forever be my go to storage facility. Go team
alex p | First ImpressionsRhonda and Leah both so helpful and friendly. A big new clean organized place with excellent staff
lisa f | First Impressions