I recently received a letter about my payment being late and a lien was going to be placed on my unit. This inadvertently happened as I was moving my business earlier this month. I got an email, remembered, quickly paid it, and didn't think any more about it. Then today my oldest daughter whom I haven't spoken to in some time, sends me a text about this lein thing on my unit (#1140). Due to having a bit of history with the GM at the location ( Lakeia Springs @ the Hickory NC Downtown UHaul), I called the customer service line to inquire why and how they had gotten her address. I remembered giving them her phone number but I don't know her address because we don't speak or visit each other. So it was my understanding that this GM had to have gotten it illegally which was my daughter's concern. This was a clear violation of my privacy and that of my daughters. In the call to customer service, they transferred my call (when I asked to speak to a manager) to this GM Lakeia Springs in Hickory. I didn't realize that it was her until she told me so. I asked her how she got my daughter's address and she screamed back that I had given it to her when I rented my unit. I told her at that time I didn't have to be treated that way and told her to have a nice day and hung up. I had a meeting with my business partners and during the meeting I got a call from our local police officer he told me that my agreement was terminated and I needed to work out how to remove my belongings. I then got the email with this letter and am in awe of what I did wrong to deserve to be first spoken to the way she did and to have my character defamed in my community. I am a member of the Catawba Chamber of Commerce and a member of our Downtown Development Association and sit on several committees and boards for our community. I own Samurai Institute which is the largest martial arts school in Hickory and serves many law enforcement agencies with training in hand-to-hand tactics. To have YOUR manager speak to a customer and then defame their name within the community they do business and live in and unacceptable behavior. She first got upset with me when I called the corporate number in March when she answered the UHaul phone drunk and told on her. Since then I have received only poor service and problems. She deleted my email once in May and I almost lost my property then. She is a disgrace to UHaul's name and is a very poor representation of UHaul. I strongly feel that this was due to Lakeia Springs answering the phone drunk or stoned in March or April when I called to stop one of my units. She became very irate and I hung up and called the corporate office and reported it. Ever since she has had a discriminatory attitude toward me. If she worked for me, well she wouldn't because of her poor customer service attitude toward everyone. If she hates her job she should;d find another one. I am now considering legal action with a lawsuit for defamation of my good name in the community where I grew up. The mayor knows me because we went to school together and he was a former police officer. Now because of what Lakeia has done I will lose income from students dropping out (law enforcement, they are very particular) and could cause my business to close altogether. This is all because I, a paying customer, asked a question. My business and income rely solely on my reputation in my community and she has done unrepairable damage to me. I am now at a loss for what to do and how to get my belongings ( because the police told me not to contact her at all) I have called and spoken to countless people in your organization with no resolution. WHAT DO I DO AND WHY AM I BEING PUNISHED FOR ASKING A QUESTION? Also, I would like to know in writing what offense I did to breach the agreement. Sincerely Lisford Nappier Owner Samurai Institute LLC 704-775-3401 www.martialartshickory.com
Lisford N | Overall ExperienceSelf Storage Units in Hickory, NC, 28602
U-Haul Moving & Storage of Downtown Hickory
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small | 5' x 5' x 8'
Miscellaneous Storage
Size Guide- Rate:
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$44.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $44.95 Per Month
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![Example storage unit layout]()
Small | 5' x 8' x 8'
Miscellaneous Storage
Size Guide- Rate:
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$59.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $59.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $74.95 Per Month
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![Example storage unit layout]()
Medium | 10' x 8' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$94.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $94.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium | 10' x 10' x 8'
2-3 Bedroom Home
Size Guide- Rate:
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$119.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $119.95 Per Month
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Medium | 10' x 15' x 8'
2-3 Bedroom Home
Size Guide- Rate:
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$164.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $164.95 Per Month
2 Units Left!
Storage Lockers
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Small | 5' x 5' x 6'
- Rate:
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$34.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- Climate
- Rate:
- $34.95 Per Month
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Small | 5' x 5' x 6'
- Rate:
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$39.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- Climate
- Rate:
- $39.95 Per Month
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of West Hickory
331 US Hwy 70 SW Suite 101, Hickory, NC 28602 View Available Units1.4 miles from this location -
Catawba Valley Self Storage
1830 1st Ave Sw, Hickory, NC 28602 View Available Units2.4 miles from this location -
Granite Falls Self Storage
6 Pinewood Rd, Granite Falls, NC 28630 View Available Units7.7 miles from this location -
Tri Star Storage Hickory
4382 Hickory Blvd, Granite Falls, NC 28630 View Available Units7.9 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
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Great service
john h | Overall ExperienceHighly recommend
mark w | Overall ExperienceNo problems
James W | First ImpressionsI wish you had told me you had to cut my lock and told me that there was damages to my stuff I wanted that stuff I can't ever get back it was family heirlooms and pictures artwork eight family members ashes were in that store room death certificates paperwork from the funeral home and everything was ruined I had long-term storage food in there ruined tools clothes exedra furniture molded ruined and no one told me I had stuff for my great great grandfather in there from the 1930s ruined my guns got rust in them from the water that leaked all into my stuff my ammo was ruined not appreciated could have told me that you had to cut my lock pretty sure there's some kind of violation for that and I feel that I should be compensated for my loss but I'm not going to press for it because I've had enough going on in my life with losing all my family members all in a 4 yr period 13 of my brothers culinary awards ruined and there was 14 of them two gold medals and a bronze medal sign jerseys from the cowboys from the 1980s it's gone and ruined all of my hunting gear attire that I wear for cold weather over $1,000 worth brand new ruined molded not appreciated I thought my stuff was secure in that place not even a phone call so tell me anything about my stuff or my lock being cut
Travis H | Overall ExperienceVery good facility.
Teresa R | First ImpressionsThe office manager was absolutely amazing she helped me save a lot of time and pressure I would definitely recommend this to anybody
JOHN F | First ImpressionsThis is the best storage place and so close in proximity to the college. Great staff and great facility. I used it two years in a row!
Jamika J | Overall ExperienceTotally awesome 👍
CLARENCE W | First ImpressionsGreat place Love Lakea
AMANDA O | Online Move InLove Lakeyia and her staff they are so welcoming and a joy to work with.
LAURIE L | Overall ExperienceCheryl was awesome . Knowledgeable, patient, friendly , helpful.
BRUCE N | First ImpressionsEverything went smoothly at check it! Unit and van were in great shape and clean! Staff a facility were very friendly fly snd helpful!! Great experience!
korinne s | Online Move InLakoia was so helpful and made our experience so easy. This facility was such a help during a bad time.
Paul H | Overall Experience