Lorenzo Vila waited on me and made the experience very enjoyable. In the past few years my experience with this particular outlet was not good due to employee attitude toward customers. Kudos to Lorenzo for changing the culture at this site, paying customers provide the undergirding for its economic survival.

When I moved out of storage unit I was charged lock fee and for whole month storage. & I moved out early

I've hardly ever had an issue with Uhaul. Ive used many different roch NY Uhaul facilities and they've always been great.

My belonging got ruined I had mice feces all over my bed and couch on top of mice turds everywhere I mean besides that that’s the only problem I had I will not store my things here anymore all my things where new and now there ruined so that’s my experience

I will never use Uhaul again. It’s 6 days after I moved out of the storage unit and closed online and has gone into the store 2 times and called all week and no one has resolved this yet. This is just poor customer service and experience.

For only 2 people being there, they tried their best. Waited 45 minutes to get my storage unit. Had to do it twice to get the bill correct as they didn't do the 30 days free. Went to where they told us to go and had to wait another 15 minutes before the poor desk person could come back and show us how to enter the unit and find our storage unit. They did the best they could. The U-Haul app? TERRIBLE!! standing outside trying to get everything done (that could have been done beforehand except you had to be AT The facility - TERRIBLE!!!)

Need to staff more people on Saturdays. I waited an hour with 4 people in line because there was one person doing everything for. Unacceptable!

Online it advertised that the unit could fit a 1-2 bedroom apartment. That was not the case as I couldn’t get 1/4 of my things in that into the unit. I moved from a 2bedroom apt. That was poorly advertised. I had to upgrade to the largest unit

Service was excellent. Process was easy and quick. Staff were friendly and helpful.

None

Customer service was excellent

over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs

Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾

I used your storage facility for years and it was great. Thank You!!!

Would often call me prior to due date to “remind” me to pay. That was annoying and felt harassing.

Waiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was grea

Overall satisfied.

Need to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long line

Left items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"

Disappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?

We would rent there again if needed

The process was very easy.

excellent service

All good except expensive for a 5 1/2 by 10 feet space.

Excellent experience across the board.