I had got into a situation out of state and was stuck there for awhile I messaged and said I would be in to get my belongings however the day I was coming all my items were sold even the memories I had left of my mother who passed away
Cree S | Overall ExperienceSelf Storage Units in Jonesboro, AR, 72401
U-Haul Moving & Storage of Jonesboro
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Storage Depot Of Jonesboro
1737 Hwy 351, Jonesboro, AR 72405 View Available Units
(U-Haul Neighborhood Dealer)2.6 miles from this location -
Prime Storage
743 S Walnut St, Steele, MO 63877 View Available Units50.7 miles from this location -
U-Haul Moving & Storage Of Millington
7910 Hwy 51 N, Millington, TN 38053 View Available Units54.1 miles from this location -
U-Haul Moving & Storage at N Watkins
2722 N Watkins, Memphis, TN 38127 View Available Units57.0 miles from this location
Storage Customer Reviews
- 3.5 Average Customer Rating
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I had a terrible experience with U-Haul that I feel needs to be addressed. My reservation was for 8 AM on a Saturday, but the truck provided was dirty and didn’t have the dolly I reserved. I had to drive to another location just to get the dolly, which was extremely inconvenient. Even worse, I couldn’t get a replacement truck until 12:30 PM because the location didn’t open until 10 AM. This delay pushed my schedule back by over 5 hours. Staff showed no empathy and there was a complete lack of urgency or accountability. The issues continued into Sunday when I went to access my reserved storage unit. The process took over an hour and a half, and the employee still couldn’t get me into my unit. I was told to come back the next day, which added even more stress and inconvenience to an already exhausting weekend. This entire experience was unacceptable. I was highly inconvenienced and lost valuable time due to U-Haul’s poor service and lack of coordination. I would like to request compensation for the delays and the trouble I experienced.
JAMIAH A | First ImpressionsUnit I had rented, leaked badly during rain and left a quarter of my 10 x 10 with standing water that ruined a lot of my belongings
JEFFREY H | Overall ExperienceThe staff was very knowledgeable, helpful and accommodating
GERALD E | Overall ExperienceEverything was great except I wasn't told to pay for what I wanted while I was moving across the country the one I requested was given away. My things fit in the storage so tightly I couldn't ever entered the complete length of time I held it would have been nice to be able to retrieve things once in a while. I'll tell the next person I know who's renting !!
ANNE H | Overall ExperienceThe staff was excellent and very helpful and getting our storage needs met. Thank you
Gerald E | Overall Experience