We were fine with the storage and instore customer service. We did experience issues the way Uhaul conducted business. When we first moved in we rented a 15' truck with 2 furniture dollys. A year later I get a late payment notice for $28 + $30 late fee for non payment of the dollys, mind you all this was done during the rental of the truck which we had no issue, just the dollys, the rental process made it look like we were the bad person. I paid that via phone conversation. The move out process was simple and quick. However we were told uhaul does not prorate the rental fees. We had over 16 days left or approximately $139 which I feel should have been reimbursed but could not. This made decision gave uhaul a poor rating. Uhaul keeps peoples money and profits and prey on people. Shame!
norman c. | Overall ExperienceSelf Storage Units in Kahului, HI, 96732
U-Haul Moving & Storage of Maui-Kahului
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
Split Level Storage
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Medium | 10' x 10' x 8'
2-3 Bedroom Home
Size Guide- Rate:
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$269.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $269.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Just need lighting behind the storage units where you load and off load as it’s really dark and there have been a few people lurking around in the back it the dark parts
Nicholas K. | Online Move InI cleaned out my storage space in due time to not be charged any further. I took picture and I sent an email confirming that I had moved out and taken pictures. I also requested a move out several days prior to my scheduled departure, which was granted. I was charged another full month rent on my card. I called to address the issue with the facility, no answer and no voicemail available. I called the "800" number on the website. I waited on hold for a long time to speak with someone, then I waited on hold a long time while someone verified my information, my move out date, etc. The representative from Uhaul I spoke with told me that she verified my account would not be charged, she also verified that I would get an email stating that I would be refunded and not charged. My account has not been refunded, I have not received any communication from Uhaul whatsoever concerning the $200 they took from me that violates our contract agreement. Corporations are happy to take your money, but when it is time for them to do what is right, admit their faults and refund payments they unrightfully took without permission, consent or any right whatsoever the consumer is the one that must sacrifice their time, energy and emotions to get what is owed to them. Uhaul has clearly demonstrated they are no different than any other Giant. My family has lost nearly everything, I have lost my life work, we are facing eviction and homelessness due to a natural disaster that occurred and wrecked our economy. Instead of Uhaul being an asset to the community of Maui, this is how they operate, adding more stress, more debt, more unjust, more unaccountable actions, its sad that Uhaul just cannot do what is right and refund the payment they stole and send me an email confirming that my money has been returned, along with an apology for wasting so much of my time and holding my money hostage while my family suffers the most tragic times that are unimaginable.
William C. | Overall ExperienceI was unable to get into my storage unit.
Jonathan T. | Overall ExperienceI had to cancel my contract , it was not clear to me that there is no elevator to 2nd floor, I have knee issues, I am on your waiting list for 10x10 I love the online registration, very convenient, thank you , looking for your extra storage space Aloha and Mahalo Yolanda Jackson 🤙🤙
Yolanda J. | Online Move InThe digital components were slow and awkward, but the people were persistent and will no doubt make the digital side more effective and professional. The space I was lucky enough to get - a newly vacated 5x10, was not 8’ high, but only 6’. The 10’ piece l wanted to store was a coupe inches too long, so I had to walk it back to the truck and take it elsewhere; that was annoying. And while a 4’x8’ piece of plywood WOULD fit inside if it went in early in the packing-in process, I couldn’t even get it through the less-than-4’-wide door to the space. But other than those irritations, the people/process/facility were first rate. My extra stuff is in good hands for the time being. Thank you. P.S. My heart app on my phone told me I set a new record for # of steps: almost 20,000!!!
John H. | First ImpressionsGlad to be part of the U HAUL family. My unit is exactly what I needed.
Lois W. | First ImpressionsAppreciate the help during the fire. Aloha for the month!
jessica s. | Overall ExperienceThey made it a very simple process. I wish they were less expensive. Storage costs , along with everything else, has gotten out of hand.
John S. | Overall ExperienceThe storage unit has a really strong smell from the cleaning supplies. I’ve left each time with a headache from the fumes.
Sharloma C. | First ImpressionsAwesome
JACOB K. | First ImpressionsOverall, the facility was clean, and the personnel were nice. One visit, there were dead cockroaches on the ground (I counted five on the walk to my unit) and some of the younger staff aren’t as knowledgeable or personable as they should be. The key remote/swipe card changeover lead to some complications that could have been avoided with a little more effort on the U-Haul rep’s part. It’s sometimes difficult to get a hold of the personnel on the phone at this location; and the national call line doesn’t have Hawaii – specific answers, but overall, U-Haul Daiiry Rd. In Kahului was a good experience.
Kristin H. | Overall ExperienceBest storage company ever thank you so much
Caron W. | Overall ExperienceConvenient place
Susan R. | First ImpressionsIn the short time I rented space the prices went up significantly and then upon the check out which was 4 days into the new month I found out that they do not do any prorated refunds so I am being charged for the full month. This is the first facility that has not prorated a refund. I would suggest not using this company.
William W. | Overall ExperienceEverything with the staff and the facility was GREAT! I would’ve left my storage unit longer but almost $500 a month was just to much for me and thats why I had to move it out.
Clint L. | Overall Experience