Very unhappy with my experience! We came in on Saturday June 29th. We wanted to rent a unit, unload and return our trailer. I specifically asked for a unit on the lower floor-no stairs. The person helping me was escorting me to the unit after I completed all paperwork etc and was surprised to see it was on the 2nd level! I would need to go up stairs outside and then walk to unit are and take another set to get to my storage! I went thru all the hassle so I thought I should try it! After just a few boxes I knew I couldn’t do it. I have a bad shoulder and my husband has a bad back. We had to go get my husbands car so we left. My husband had to go back to work and wouldn’t be off until July 4th, so we had to wait! I tried throughout the week to call this location directly to see if they had a lower unit. Never got them, just main uhaul number and was told to “call them”! I also inquired about movers and was told that uhaul has contracted movers. lol! Been there but was willing to try, that was a nightmare. Wednesday I called again. got the local office on Hanover and spoke with Patrick. I told him I needed a unit on lower level with NO STAIRS at all. I said it’s fine if it’s bigger than the one we have because we realized we needed more room. He told me he had a unit, 387 and he confirmed, yes no stairs!! So we made the plan to unload on July 4th. We could not get movers. So without stairs figured we could do it. We got there yesterday and was surprised there were no units available without stairs, only one was one Patrick had mentioned but it was smaller and stairs you had to go down. He told us to wait until July 8th after the auction and he would probably have one! We can’t wait that long!! We need to get our trailer back! So now we have to find a new place to store our belongings. I had to go back and get the few things I had already put in there! So we basically wasted our July 4th! We have to find another place to store our belongings and wait again to return our trailer! I am so upset that I was told there was a unit available with no stairs. Also I mentioned we would prefer a bigger one if he didn’t have the same size we had already rented. He should have told me it was smaller!! He should have told me there were stairs, up or down either way! Stairs are stairs!!
Ronda I | Overall ExperienceSelf Storage Units in Lebanon, NH, 03766
U-Haul Moving & Storage at Hanover St
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
4' x 8' x 6'Miscellaneous Storage
Size Guide- Rate:
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$99.95
Per Month
- Interior
- Lower Level
- Street Level
- Heated
- Rate:
- $99.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
Split Level Storage
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![Example storage unit layout]()
Small
6' x 6' x 6'Miscellaneous Storage
Size Guide- Rate:
-
$109.95
Per Month
- Split Level
- 1st Floor
- Street Level
- No Climate
- Rate:
- $109.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I Don't like the unloading process into the store's storage units. I do like having the conveyer belt unit for going down to the lowest level. I do appreciate having the moving carts down there to put items on it to bring to tmhe storage units too. Service was good except there wasn't enough staff member on to wait on their customers. Pll
bonnie k | First ImpressionsThe unit leaked. Luckily we had the items covered otherwise it would have damaged the items in the unit. Otherwise everything was great.
Sarah D | Overall ExperienceAngel was very helpful, and he really cares about his customers. He made sure that all my questions were answered, and that I was happy with the entire transaction.
Dale o | First ImpressionsMy reservation got mixed up but the staff were able to correct the issue quickly. They were very friendly and helpful.
Vanessa J | First ImpressionsEmployees were very helpful and assisted me when I needed help.
DAVID G | Overall ExperienceIt was very bad person took almost 1.5 hours to give us the storage. We wrote every detail on paper still my name is spelled wrong. It should be Sudhanshu Bansal not Sudhansmu Bansal
Sudhansmu B | First Impressionsstaff went above and behoy
Alex H | Overall ExperienceEverything was always very clean and accessible, the place was well lit and carts were clean and everything in its place. They should pay the employees better than they do because the turnover rate of employees was overwhelming and you never had the same people twice but I’d recommend storing stuff there
Dana C | Overall ExperienceVery helpful, very friendly. Keep up the good work!
Steven G | First ImpressionsI only need the storage space for a couple months as a transition from moving into my house or from my house into an apartment. And due to whether I needed to have a short term space. But I was very impressed with the system of operations and flexibility in the Unit itself. That was great safe and dry and easy to access. I would recommend your storage space to anyone. I give you an excellent rating.
cindy s | Overall ExperienceBetter than expected.
Sarah D | Online Move InThe gentleman waiting on me was very helpful
Thomas M | First ImpressionsThis did not work out the way I'd planned. I traveled to Pennsylvania in summer 2023 to help sort out the consequences of a death in the family, and was planning to return to Vermont in winter 2023 at the latest, so I'd only planned to have this space a few months. Unfortunately my mother suffered a string of medical issues which required someone to be on-site with her 24-7. I've had no income since moving down here; freelance work hasn't panned out; and I've exhausted other potential sources of funds. I was left with the choice of either being available for my mother or leaving the house to work and earn money, and I chose to take care of her. The managers of this facility knew my situation and made every effort to accommodate me. I'm sorry to lose my items but thank the managers for their help in trying to accommodate me. Take care.
Max S | Overall ExperienceThe person who took care of us was outstanding. He went above and beyond to make sure we were all set for the move.
kellen s | Overall Experiencewhile the staff was friendly more than 1/2 the people didn't have the experience to solve the card reader issues i was having. i would have to have the card reprogramed every time i went in. I will not be returning, the location sucked to get in and out of. The parking lot was poorly laid out so it was always blocked in some manner.
andrew r | Overall Experience