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CONNIE C | First ImpressionsSelf Storage Units in Lexington, KY, 40511
U-Haul Moving & Storage of Masterson Station
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Available Units (All Sizes are Approximate)
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Thanks much. U-Haul was there when I moved.
Brannon R | Overall ExperienceIt would be nice if renters were made aware of the location of their unit in advance. As well as some effort to put handicap persons nearer the front of the building. My unit was so far in the back of the building I never actually saw it as I am unable to walk that far. It is especially nice that wheeled carts are made available for renters as well as Clean bathrooms.
JANELDA M | Overall ExperienceHaving a variety of storage unit sizes has been very helpful to me. The security system for entering the facility, as well as the cameras, resulted in my feeling safe to go in and out of the facility by myself. I have stored items there twice for different moves. Thank you!
CAROLYN W | Overall ExperienceI fell on your property and call 3 times regarding this Laura higgins 616-322-4499
laura h | Overall ExperienceDeVante was extremely pleasant and courteous and helpful. Helped me every step of the way and got me a unit that fits my needs. He is a fantastic employee, I would love to have him work at my buisness—make sure you keep him and reflect that in his performance review. I’m very satisfied and facility with digital access looks great!
WILLIAM M | First ImpressionsThe team is amazing and is my pleasure on how they treated and interacted with me, huge thumbs up and amazing all around
TEJAS G | Overall ExperienceThe female staff members were cruel and mean to me. They restricted my access to my unit and put a big red lock on my unit even though I was paid in full and hadn’t broke any rules. Every single time I wanted to get in my unit there was a red lock requiring me to go to the office to have it unlocked. They were disrespectful and unprofessional. There was no way that I could continue being a customer here. It was unbelievable!
Amy F | Overall ExperienceThe workers are very professional and friendly!
Annelle H | Overall ExperienceThe bathrooms were dirty every time and the lights were out for months
KATE M | Overall ExperienceSmelled like weed and infested with mice
Jeremy E | Overall ExperienceThe place is amazing and easy to use, the garage is such a big help to have and easy!!!! A plus
Denise C | Overall ExperienceThe staff at this location were always polite and helpful. They went above and beyond to ensure the process was smooth.
Denetria B | Overall ExperienceExtremely friendly and helpful! Would always recommend.
Ashleigh L | First ImpressionsFinding a dead mouse in my assigned storage unit was not acceptable. They should be checked before allowing someone to move in. In total, it took about an hour to get from my unit and into it and assigned a new unit. I definitely would not recommend this place. I definitely will be moving my stuff out ASAP.
Taylor G | Online Move In