I have to ratings
My pick up and my drop off
My pick up was friendly, maybe not the ideal uhaul, but I would still go back
My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.