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GAVIN M | Overall ExperienceSelf Storage Units in Minneapolis, MN, 55411
U-Haul Moving & Storage at West River Rd
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
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$34.95
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rate:
- $34.95 Per Month
-
![Example storage unit layout]()
Small
5' x 6' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$44.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $44.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$99.95
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rate:
- $99.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $109.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 14' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rate:
- $134.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rollup
- Rate:
- $164.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Large
10' x 24' x 8'4 Bedroom Home or larger
Size Guide- Rate:
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$234.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rollup
- Rate:
- $234.95 Per Month
1 Unit Left!
Other U-Haul Services
Storage Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Manager does a great job
JOVAN F | Overall ExperienceI have been in this facility before U-Haul took it over. Under U-Haul, I found it frustratingly difficult to speak to a manager, although the Manager (Sammi) was available to help me when I checked out of my storage unit. Specifically, I had questions about billing that I could not get answered, in person (unempowered young people on duty who couldn't help), by phone (left VM but never a reply), Email to the GM of the store, or Corporate. Corporate could not look up my account and answer my questions, and left the local facility a VM to contact me, which of course they never did. Maybe with all the trucks, management is spread too thin? Also, I had a serious rodent infestation problem which is ultimately what made me choose to leave. Apparently a unit nearby is storing food, but in any case ALL my stuff on EVERY shelf had significant amounts of mouse turds covering them, and when I moved everything out, there were literally piles of mouse droppings so thick that it looked like dirt. I would never keep my family heirlooms or anything of value in such a a facility.
ANDREW M | Overall ExperienceThis place has rats. Some of the storage spaces have food or grains spilling into the hallways. I checked out like someone on the helpline told me to. I still get bills with an added late fee. Communication is very poor. When I first came to the space after setting it up over the phone, communication was horrible. I ended up spending a ridiculous amount of time in the parking lot. Past 2am because I couldn’t get into the space as the helpline instructed. I would not consider renting storage from U-Haul again. As well I will not rent trucks from U-haul again.
Shannon M | Overall ExperienceMuch improved over the prior owners. Rent was cheaper and having the option of U-Haul services also available was very convenient.
STEVEN K | Overall ExperienceMy new unit 1205 has a broken metal stip hanging from the ceiling to the floor, it doesn’t make the space unusable, just dangerous in that corner?
MARK W | First ImpressionsRates more than double at any given time during your lease. The elevators and garage doors were constantly broken. It was a gamble that someone was in the office even if it was during office hours. When I tried to close out my unit and handed in my keys in person they told me I was all set and didn’t need to do anything else. I got an email 3 weeks later that rates were increasing effective that day and I had to call to let them know I had already turned in my keys and cleaned out my unit, otherwise I would have been charged for an empty unit I didn’t have access to any more.
ERIN P | Overall ExperienceGreat storage space, and there was one space available to me.
eric R | First ImpressionsIn renting a truck, I was sent an agreement to rent a storage unit. It wasn’t clear I had done that until a month later when they tried billing me a monthly rate on a storage unit I didn’t even know I had… The truck was also terrible but it got us from point A to point B intact.
Cheryl H | Overall ExperienceI reserved an unit in Minneapolis but did not used. Despite the fact i did not use it, U-Haul charged me.
Paulo B | Overall ExperienceThe day we checked out we talked to the office staff and she said she’ll get us checked out and she never did then it popped up that we had an overdue rent and it took them 5 days to check us out. I kept calling the location and no one ever answers. The check in process was easy when it was extra storage but U Haul was unorganized.
ALYANA M | Overall ExperiencePoor communication. Staff is not well versed with pricing and such. Not very knowlegeable with issues and not very informative. Storage rent nearly doubled without any notification and communication.
STEVE L | Overall ExperienceThanks
Christine F | Overall ExperiencePlease lower rates. Not every one has alot of money. We ate all just trying to make it in life.
KELLY C | First ImpressionsI like the place five stars
Anthony O | First ImpressionsI only used this storage facility for a short time after it changed management. Overall, the space was decent—clean, safe, and well-maintained. However, the biggest issue was the limited access hours. If you work during standard business hours, it’s difficult to access your unit since entry stops at 5 PM. It’s frustrating to pay for a service but not have the convenience of accessing it when needed. Extended hours would make a huge difference for customers.
NICOLE P | Overall Experience