Had a very challenging time cancelling my contract. I have been calling since January to have this contract cancelled, but I kept getting charged 6 months after the worker who set up the contract was set to expire. Finally got through to a manager the other day to get the contract. her demeanour in her email was rude and unprofessional. Genuinely disappointing experience. I have used Uhual services for 10+ years and normally I have had convenient, easy interactions, however this was not the case here unfortunately. I would like to be refunded for the dates that I have been charged for after the contract was supposedly set to expire.
Caden M | Overall ExperienceSelf Storage Units in Montreal, QC, H4B1T4
U-Haul de Saint-Jacques - déménagement et entreposage
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Medium
5' x 12' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$214.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $214.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
6' x 12' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$219.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $219.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
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Thank you, Merci
Etude l | First ImpressionsThe facility is well maintained and secure. I felt keeping my stuff in this storage facility was very safe. Would recommend.
Wayne T | Overall ExperienceLes 2 hommes en service étaient très aimables. Par contre, on voulait changer d'unite de storage et avait été obliger de demander les codes d'acsenceur a chaque reprise de va et vient car l'ancien code me marchait plus. Avoir eu un code temporaire ou une carte de passe temporaire aura été beaucoup mieux comme experience.
Patrick O | First ImpressionsI needed only temporary storage for a few months and this facility provided me with excellent service. Everyone was courteous and helpful. My only complaint - while moving out we found mouse/rat droppings in the unit, however, I am well aware that this is a common and almost unbeatable situation in a storage facility. Overall, I give you five stars and you have a great team.
Joanne C | Overall ExperienceBonjour, Merci a Julie particulierement de son aide et service a la clientele. Je pense qu'elle merite bien son poste de gerante. Je reconnais beaucoup ses competentes de gestion d'equipe et sa patience avec les employees. Je dis cela en tant que femme qui travaille dans le domaine de la construction. Ce n,est pas toujours facile de trouver un langage en commun avec tous les clients et meme preposes avec du caractere :):):)! Bravo a elle! Bien a vous!
SANDRA F | Overall ExperienceI’m very disappointed with my recent experience at Enterprise. After only two months of storage, I found that my furniture—items I’ve cared for over many years—was covered in mice droppings and suffered significant damage. There were scratches and gouges in the wood that were not there before, leaving me questioning the quality and care of the storage facilities. Although the staff was friendly, I had an unusual and stressful experience when I rented one of their trucks to help with my move. I didn’t drive it at all but was rushed to return it at 7:00 AM sharp the next morning, despite it being off-peak season. As a long-time customer, I was surprised by this, and it added unnecessary stress to my move.
Veronica A | Overall ExperienceI was sure i had access 24/7 but i was wrong. 10/10 for the rest.
Sandro D | Overall ExperienceMouse droppings were only concern
Glenn G | Overall ExperienceI Was Expecting A Call Back From The Manager ( Julie Lescard ) Regarding My Storage Unit And A Refund. This Lady Then Proceeds To CLOSE MY ACCOUNT Without Calling Me Back This Is Called Theft I'll Make Sure Everyone On Social Media Hears About How U-Hall Handles It's Customer's Money!!
Markis N | Overall ExperienceThe storage facility is great. The only thing I didn’t like is the payment process. I was laid up in I.C.U. at the hospital a couple of years ago. Was I was able to call about 2 days later to explain why I hadn’t paid my bill, and was doing so right away, U-HAUL STILL CHARGED ME A WHOPPING $15.00 & refused to reverse it. All in all I was ONLY 4 DAYS LATE!, even after I reminded them that the reasoning couldn)t make the payment was because I was in Intensive Care in hospital! I WAS CHARGED AGAIN $15.00 this year. I was 3/days late when the $ became available in my bank account. I thought the bank would put it through. I thought wrong. SO WITHIN 14 DAYS I WAS CHARGED ANOTHER $15.00! I’ve never seen charges like this with any other company! $30.00 late fee for being 15 days late, AND IT WAS NOT INTENTIONAL! Very, very, bad practice and gives U-Haul a bad reputation for very bad customer relations
Patricia T | Overall Experience