The staff were very friendly and helpful . I was new to the area and they made me feel safe about storing my belongings with them .
Terri H | Overall ExperienceSelf Storage Units in Muskegon, MI, 49442
U-Haul Moving & Storage of Muskegon
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How U-Haul Reviews WorkWhen I arrived at seven minutes to close, they were already closed. I saw the person through the window. And told him that I had reserved a storage unit while I was driving there. He let me in and we proceeded to do the transaction. However, when I arrive to the unit it already had a lock on it. So I ran back up to the gate and luckily, I caught him before he drove away. The clerk then went in and got me a new locker number. Already behind the gate, and never having rented a unit before in my life I realized when I got to the door that I could no longer get in to get to my unit. I called the customer service number and a great deal of time on the phone until a manager was reached who gave an access code that didn’t open the door. I asked the girl on the phone. Could it be that I am already behind the gate and that I need to go out and back in again because of what the error message was reading. She assured me that that could not be the case. And that the manager’s code should absolutely open the door and that I should just come back the next day and so she extended my Van rental. I had driven 700 miles that day. I was up for 22 hours. And the last thing that I wanted to do was stand there for another hour having to go to the bathroom, while my dog is in the car upfront and equally is exhausted. However, I went back up to the front gate exited and entered again, which then allowed me to access the door and my unit. I did not get into my hotel room that night until after 9:30 pm. I did not have a pleasant experience on that day.
William W | First ImpressionsThank you
TASHA B | Overall ExperienceN/A
TERESA W | First ImpressionsI am very pleased with the customer service and the storage units we already have a unit just under and even though we have closer facilities we have not had better experience than with you all. We initially were just renting a truck but because of the free month we took the opportunity to get a unit we would of needed in the near future but this gives us an opportunity to move at a more relaxed pace and after 15 moving with the Arny this is a blessing. Now we did have some concerns why we were charged the additional 50 plus dollars? I know the gas was right and because of the rain we called and because I did not have my credit card handy the lady on phone gave us a complimentary edit to our reservation. I do take acknowledgement of being later than 4pm but that was my fault not communicating with my significant other the truck needed to be driven to the front. She kept it empty, clean and already put gas in it but parked in front of the storage unit when she was finishing up. I had to leave so I understand the hour if that late but please explain the additional 50 plus? Also when reserving the truck we had been given the option to pay at return if any issues and not use your coverage but when we arrived were told that is not an option with pick ups. I know its not the fault of you guys but uhaul needs to change that as an option. We would like that truck probably 1 more time and a bigger truck in a few weeks or maybe a pod depending on what that looks like
kristen r | First ImpressionsThe staff are very friendly and helpful !
Terri H | First ImpressionsThe staff is helpful and friendly and listened to my moving experience . I feel like I have new friends at my new location!
Terri H | First ImpressionsWasn’t aware of the 1yr lock
ANGELA H | First Impressions