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Maria B. | First ImpressionsSelf Storage Units in New Britain, CT, 06053
U-Haul Moving & Storage of New Britain
Services at this Location:
Features Available at this Facility :
Available Units (All Sizes are Approximate)
Storage Lockers
Storage lockers are generally reduced-height storage units. Located inside of a self-storage facility, these units provide the same security and convenience of traditional storage units.
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1 Unit Left!
Rent Now to Secure Your Room! -
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1 Unit Left!
Rent Now to Secure Your Room! -
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1 Unit Left!
Rent Now to Secure Your Room! -
1 Unit Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
What Is Online Move-In / Rent Now?
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2.3 miles from this location
U-Haul Moving & Storage of Plainville
10 New Britain Ave
Plainville, CT 06062Limited Units Available. Act Fast!
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6.0 miles from this location
U-Haul Moving & Storage of West Hartford
164 South St
West Hartford, CT 06110Few Rooms Left. Reserve Today!
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8.7 miles from this location
U-Haul Moving & Storage at Capitol Ave
755 Capitol Ave
Hartford, CT 06106Few Rooms Left. Reserve Today!
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8.8 miles from this location
U-Haul Moving & Storage at Lincoln Square Meriden
311 W Main St
Meriden, CT 06451Limited Units Available.
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
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I just got out of the hospital again I was told to make a payment on my unit before 22 but I got a phone call that since I was sick they would work with me and give me til the 27th. I just got out of the hospital today and call they can’t find my name on a unit. The 27th is next week and I just now able to call since I’ve been out of the hospital. Please have someone contact me all my belongings are in this unit. Unbelievable
Charlene D. | Overall ExperienceI thank you for the storage and the help was great and I would definitely let people know how the storage was great
Lourdes F. | Overall ExperienceI attempted to move in to the storage unit that I rented last night 8/18 around 830PM. However, the in-building customer service was only open until 7PM. On the door there was a key pad to allow access until 10PM, which was awesome. Yet, nowhere in my confirmation paperwork, nor in my account online, did it provide me with an access code. I had to turn around, and unfortunately I wasted the trip I made to the storage unit.
Gabrielle R. | Online Move InThe customer service rep that I spoke to on the phone was very nice and kind to me and I received great service with U-Haul and the storage and I will highly recommend it
Wendy S. | Overall ExperienceCustomer service can be much better if there is someone able to answer telephone calls. The manager has no problem correcting mistakes which is a extra plus for me.
Chris G. | Overall ExperienceI’d like to start by saying it is close to impossible to contact this facility. They do not answer their phone calls. 2 years ago I was told plastic wrapped couches weren’t safe to put in this storage but other valuables were. Mold, along with some other substance that grew mixed with dust, damaged more than most of my belongings. Nothing was salvageable. Important books & journals were destroyed. I constantly moved the storage’s mouse traps because they’re huge and covering the walkways. Access to the storage complex was also constantly an issue. They didn’t have access cards for over a year so I’d have to drive to a seperate location -granted it was down one road, but it was so FAR down the road that the other facility is located in another town- every single time I needed access. Sometimes I’d have to drive back twice whether it was cause the person they’d send to let me in wouldn’t show up, or the temporary card they gave me still wouldn’t let me in. Either way it was all just a pain & constant waste of time & gas. I also MUST add, Jess (front desk) & Dylan (storage) did try to help as much as possible during this experience. They are sweet people who maintain the property well.
Charia S. | Overall ExperienceThe unit they reserved for me, already had a lock on it, the top units you have to get to with a roll ladder, very unsafe to move into..
monserrate c. | First ImpressionsFirst of all, we tried multiple times to do a self-move in online and couldn’t complete the reservation. No where online does it say that the office at this location is closed, and you have to go 3 miles down the road to another location to actually meet with staff members. We go, complete the reservation, and get the access card. Return to the facility, card doesn’t work. Called the office up the road and told we have to come back, nothing can be done over the phone or virtually (like set up an access code). Go back, our super nice staff member tries her best to assign new cards but some error on her end comes up that no one can figure out. Coworker says to assign two cards, which seems go through on her end, and she also gives us two access codes in addition to the two cards to try. Go back up the road to the facility, nothing works…again. Fed up, we returned everything to the office, canceled our reservation, and booked with Life Storage. Don’t even bother with the New Britain location.
Iain B. | Overall Experiencehi, picked up the key around 7 pm. the storage unit we were given was described as "down the road". it was 4 miles away. we were not told the storage unit would be on the 2nd floor in which you would need a ladder to get to it. this is completely unacceptable. we had large heavy furniture. we obviously did not want this - and we tried calling the office - in which we had picked up the keys from. office was still open and no one answered the phone to help us. we called multiple times. showed back up to return the key and cancel the unit and no one had a reason as to why they didn't answer the phone. no other solutions were presented. we were left with our uhaul truck still full, no storage unit and a lot of frustration. please fix your phone and uhaul staff (in office and on the hotline) should be more informative as to what you are getting for services. thank you
brynn b. | Overall ExperienceI have had nothing but a nightmare. The hand truck was not in my truck. I had to borrow a car ..pay for gas and drive 25 to and from the facility to retrieve the hand truck. After loading my truck for hours. I drive to the unit to find that it was a stacked unit and i would have to use a rolling stairs to access my unit and try to load furniture up the stairs into the unit. It was impossible as it was just me and my daughter. So we could not use the unit. And were forced to drive back to my home (25more miles) I called the mgr and received a text msg after explain the situation ..not a phone call. He seemed confused because his response to me was totally not what i was telling him. Then i had drive 25 miles back to my apt in torrington . And contact customer service who found me a unit in Waterbury ..but i was unable to move due to that facility being close for the day. Drive with my daughter in her car. More gas..to retrieve my car that was sitting in plainville . because i was going to leave the truck there after unloading it in the unit in New Britain. Which i could not do. Now at 6 am today i have to drive to waterbury..unload my truck ..run to make my appointment to replace my tires on my car. Then drive the truck to plainville.then drive back to Torrington and drop of my daughter because i have to drive to NY for family matters. This situation has delayed me stressed me . At the very least i should be allowed to leave the truck in the waterbury facility and someone from the plainville facility can pick it up.and i should not be charge for addition time with the truck or miles.
Karyl S. | Online Move InWho put floating units in a storage place then gets told if I want to put my tool box in I have to carry it up step or pay another 70$ extra for a different unit! Unbelievable love to see one of your workers lift a heavy tool box into a floating unit! Then if there’s a issue at this storage place you have to go to a different location to get help cause no one work there!
Serina D. | Online Move InLooked like someone tried to break into it once so I put a second lock on then I was locked out until the office opened up again. Tim was very helpful.
Ralph N. | Overall ExperienceIt smells so bad inside and there isno help available if you run in to any isdues...
Sharada T. | Overall ExperienceI had difficulties getting into my storage unit with my card not working…one day I was denied access at around 1am even though it says I have 24/7 access in my contract…lastly, I had difficulties closing my storage unit even though I followed the closing process correctly I was still having late charges sent to me.
Matthew T. | Overall ExperienceHorrible service and was having problem with my personal truck they having me back and foward to others locations and they didn’t give me my free month… Never again…. They wasn’t helpful and the customer service horrible
Jose A. | First Impressions