I purchased 24 hour access. There’s a two step process for entering the building after hours, and it was not explained to me. When I got to the storage facility, I could not get in. The alarm system station is not listed on the map and there were no directions provided at the door. None of the call box buttons worked, and the phone number listed would not respond to calls or texts. Because of this, I was unable to enter the building and could not put items into my storage unit.
CANDACE K | First ImpressionsSelf Storage Units in Plano, TX, 75023
U-Haul Moving & Storage at Alma-Plano
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U-Haul Moving & Storage of Plano Allen
3901 N Central Expy, Plano, TX 75023 View Available Units1.0 miles from this location -
U-Haul Moving & Storage of Plano
4101 W Plano Pkwy, Plano, TX 75093 View Available Units3.8 miles from this location -
U-Haul Moving & Storage of East Plano
1100 Los Rios, Plano, TX 75074 View Available Units4.2 miles from this location -
U-Haul Moving & Storage of North Plano
2560 Kathryn Ln, Plano, TX 75025 View Available Units5.7 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was excellent, friendly, competent, and just plain nice and helpful.
TOMMY G | Overall ExperienceLove this place! Outstanding customer service!
Simona F | Overall ExperienceEmployee did an outstanding job.
Simona F | Online Move InI have had nothing but excellent experiences storing with U-Haul. They are convenient, well maintained, and well staffed.
Margaret D | Online Move InPrices are much higher than competitors, and there are no benefits to justify the excessive prices they charge.
andre l | Overall ExperienceBrandi and Brian were awesome! Brandi went above and beyond, very professional but also sweet.
JESSICA R | First ImpressionsRemember to check move outs!
Ainsley M | Overall ExperienceRented a truck advertised at around $20 for 4 hours. I initially rented storage online, but told them I didn’t want it when I saw it was too small. The girl there told me “7-10 days” until I get refund. I had truck for 4 hours. It didn’t have dolly I paid for, which wasn’t a big deal. I topped off tank less than a mile from drop off, so tank was full. Altogether, they charged me over $60. They then took a storage rental payment after I CANCELLED storage. This is in addition to the initial payment which I refunded(but have not yet received. I’ve spent around 150 for a four hour box truck rental. Manager issued refund, but expressed zero regrets for screwing me and my bank account. Still waiting on both storage refunds having never rented from them. Inconsiderate, unthinking and unprofessional. Use another location
Tim D | Overall ExperienceAlways use U-Haul for all my moving needs as recommended to friends and family which use it also I only have one concern about this last move. It chose there’s two charges. They were supposed to be one charge and then actually zero charge for that for that month other than I paid for storage insurance. If you could let me know why those charges are still on my account please let me know
Larry K | Overall ExperienceExcellent service!
Constance C | Online Move InGreat place to Storage your items
MICHAEL S | First ImpressionsAccess to enter is a complicated process.
Cardboard P | Overall ExperienceI was shocked at the first month free. It could not have come at a better time for us. I am so so grateful! Thank you thank you thank you thank you thank you thank you thank you thank you thank you and may God bless U-Haul!
Celest H | First ImpressionsI highly recommend this place. The staff were always helpful. The facility was always safe, secure, and clean. When I moved 500 miles away I was comfortable leaving everything in the storage unit until I had room and time to move it. Thank you for all your help.
Ken M | Overall ExperienceTroy was very helpful and accommodating!
Winston J | First Impressions