The entire staff at U-haul Portsmouth was so great and kind! I’ve been to a lot of u-haul locations over the past 4 years and I had the best service. They took the time to help me with my storage unit and with my trailer! Would definitely recommend this location for any uhaul needs!
Megan V | First ImpressionsSelf Storage Units in Portsmouth, NH, 03801
U-Haul Moving & Storage of Portsmouth
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Guys closed up shop at 6:55 instead of 7:00pm but I can't blame them j wanted to go home too
BRENDAN C | First ImpressionsWhile old, the facility and storage room were fine for my needs, as they were not long term (just 2 months). The staff was helpful, especially since they seemed greatly understaffed. I had two issues. The first was there were always U-Haul trailers or customer cars blocking the loading door. I had to ask someone to move each time I tried to access my unit. So ‘loading only’ spaces would be a great idea. The second issue was that my promo was not honored. When I booked the unit, I also booked a truck so I was eligible for one month free storage. It didn’t show up on my contract, so I went in the same day to get it updated. The person working said he could not make that change and that I’d have to contact the GM. I went back 2 times to get this rectified but he wasn’t there. When I went to close out the unit, he was on duty, so I asked him to apply the credit. He was a bit abrupt and said ‘this was two months ago, I can’t do that - ‘. He told me I needed to have come back or call right when it happened. I explained to him that I did just that and the person working told me that they couldn’t help and to come back and talk to Jimmy (which I attempted several times). He then told he me works 6 days a week and, again, that he couldn’t give me the credit. I was quite disappointed.
Julie P | Overall ExperienceGreat staff and fast check in process!
Hayden P | First ImpressionsSuper friendly and efficient!
Andrew L | Overall ExperienceEVERYONE I INTERACTED WITH THERE WAS GREAT!! Friendly, knowledgeable, went out of their way to find a space that was accessible for me. VERY GRATEFUL AND PLEASED🙏🏻🙏🏻🙏🏻🙏🏻
PATRICIA P | Overall ExperienceStaff wad really understand and helpful through the whole process
Lateasha M | Overall ExperienceBranden was FANTASTIC!!! Helped me find an accessible unit amd walked me through the whole process of coming and going . Very friendly and patient. EXCELLENT SERVICE🙏🏻
PATRICIA P | First ImpressionsVery helpful and went out of his way to be accommodating. Love the crew at Portsmouth UHAUL.
SHAWN S | First ImpressionsThere was always a problem with the elevator doors not closing properly so the elevator would work??? Seems the latch was broken on the second floor for over 4 months and I was tired of having someone hold the door while someone else pushed the button to the elevator. Moved everything to more operative storage space.
DENNIS B | Overall ExperienceJim and his entire team are professional and great to do business with. I’ll be back!
larry l | Overall ExperienceJack was very helpful throughout the entire process of moving out and helping with setting me up with other rentals (Trailers). He is a good person with a very good sense of humor. Will deal with him again in the future.
MIGUEL M | Overall ExperienceFacility is clean and well maintained. I find the prices expensive and it seemed as though every few months I would get an email that prices are increasing again and again.
Laura C | Overall ExperienceHelpful, courteous, & efficient!
Emi L | Overall ExperienceJames has been awesome to work with and is so great with customers. Highly recommend working with him!
Carson D | First ImpressionsElevator doors were not closing properly to make it work properly
DENNIS B | Overall Experience