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KATELYN K | First ImpressionsSelf Storage Units in Reno, NV, 89521
U-Haul Moving & Storage of Double Diamond
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What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
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Ive used this facility several times. The best!!! Wouldnt go anywhere else!
Michalle H | Overall ExperienceWhen we walked in Max greeted with a smile and took us under his wings and put us in a unit and showed us everything we needed to know. He was friendly, charismatic, knew what he was talking about and made us very comfortable. Probably one of the best customer service/care experiences I've ever had. We give him a ten star rating!
Jeffrey E | First ImpressionsEvery thing was excellent. There was one issue that seemed could have been a serious issue. When there is an emergency there is no one to contact. Which could Be a real problem. When the GM is on vacation there has to be a go to person to anasser the phone 24-7. Especially if the facility is going to be accessible 24 hours. There’s always going to be that one occurrence.
KIM N | Overall ExperienceYou charged me for everything before I picked up my rental. I didn't need a utility dolly or furniture dolly. They charged me anyways id like my money back you took from me. It should of came out to 120 not 157. I want what is owed to me please thanks
DONNA R | First ImpressionsThanks, Phil Butler and staff.
patricia c | Overall ExperienceThe folks at the Reno office were very helpful.
Charles S | First ImpressionsPhil was great from start to finish!
david m | Overall ExperienceCharge too much and continually keep rising prices for no justifiable reason
JOSHUA A | Overall ExperienceWhile I was away in military service, instead of simply warning me that they had problems with my payment, they instead charged me heavy late fees and sold off some of my items with no warning.
Michael S | Overall ExperienceGreat awesome.Love.The service love the truck trailer and storage
TERRY M | Overall ExperienceI've done lots of business with Uhaul in Reno, always a pleasure
EDWIN H | Overall ExperienceOn all occasions I visited the facility, storage unit and/or store I was treated in a very friendly and professional manner......Bill Dickensheets
William D | Overall ExperienceVery nice. Very helpful Excellent facility.
ALETHEA F | Overall ExperienceOnly issue I had was the access door code wouldn't work to let me in. I was lucky an someone allowed me access. I spoke with the manager and he trying to fix the issue
Matthew P | Online Move InVery nice people and very easy rules
Annah M | Overall Experience