I arrived late on Saturday right before closing. The front desk assisted me and everything was fine there. I was unable to access my assigned storage at that time since they were right about to close. That was fine. I went back Sunday to unload my Uhaul rented enclosed trailer. I drove all the was from Montana for this. First someone from maintenance apparently doesn’t realize that customers need to access the top left storage containers and parked right at the center of the entrance. Luckily one of the staff helped me back up the trailer. They are very obvious and inconsiderate for parking that truck there. Next, I got to the storage container and the one I was assigned did not have the master lock anywhere and had someone else’s personal lock as if they had made a mistake and assigned me the an occupied unit or some random person just used it and locked it and it was not updated on their system as occupied and gave it to me. I was on a time crunch and lost about an hour at this point. Cancelled my reservation and went to Public Storage instead and got a 10’ x 25’ actual structure storage. Not only is it a better price, in a better location, they are actually organized and know what units are actually available and DID NOT WASTE MY TIME!
HECTOR V | Overall ExperienceSelf Storage Units in Renton, WA, 98057
U-Haul Storage of Renton
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
4' x 4' x 8.4'Miscellaneous Storage
Size Guide- Rate:
-
$89.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $89.95 Per Month
1 Unit Left!
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Small
5' x 9' x 9'1-2 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $124.95 Per Month
1 Unit Left!
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
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Just hard to get to and when there are lots of trucks and vans parked on the hill, it was hard to maneuver larger trucks to get things from storage.
Kathy R | Overall ExperienceReally appreciate the facility manager going above and beyond to make things right in a bad situation. All the staff was helpful and informed. Great job U-Haul!
DEBORAH H | Overall ExperienceTHANK YOU!
Blanche E | Overall ExperienceGreatest staff ever!
JENNIFER S | Overall ExperienceMaluofiti was kind, patient and helped make our move less stressful. Many thanks!
Lynne C | Overall ExperienceThe store manager was invaluable. Friendly and courteous, making my move a breeze.
Richard C | Overall ExperienceEverything was great. Staff was friendly and welcoming. The wonderful lady whom helped me... made sure i understood the proper procedures on gaining access to the building. Walked me over there and made sure i got it. (The process is not hard at all, just knowing one keypad/kiosk is for the door and the other is for authorization). I had a terrible day yesterday, nothing i was trying to get done was getting accomplished. Until i stepped foot on that uhaul facility. Service was great. Thank you again.
rachel a | First ImpressionsExcellent service, professional and very friendly and accommodating
Leandro A | First ImpressionsA few things were ruined that were in the unit due to it not being insulated.
Juliana H | Overall ExperienceGreat facility and great staff. Crystal was a joy to deal with and made the whole experience pleasant!
michael c | Overall ExperienceThey charged me after I requested to cancel and then charged me a late fee. I called and they resolved it but still annoying because they neglected my cancelation request.
Josh A | Overall ExperienceCrystal was very attentive and helped immensely with the move in process. Was very satisfied with move in process other than the online app which is slow and not easy to navigate and too many hoops to jump through
michael c | Online Move InThe customer service was so slow
FAHIMA A | First ImpressionsMy unit was at the farthest edge, and farthest back on the property. Not a problem itself, but access to my unit was blocked by another U-Haul truck that was out of service and left to sit on the back of the property--right in front of my unit. The person who showed me to the unit said he would check on getting the truck moved, but never came back. I was forced to navigate around the truck through mud and gravel in order to move items in.
Jeff S | Online Move InSeveral times, the door was locked. One time had to wait over 30 minutes to get in. Wasn't happy that there were no carts available 90 percent of the time that I needed one.
Denise M | Overall ExperienceNot enough staffing no guidance with the new employees waited almost 2 hours just to get the rental at the first location. 2nd location when I use the storage unit new staff was not guided by older staff or experienced staff and didn't know what to do for the storage unit the 3locatin drop off was perfect all for 1 month free
Rocelle H | First ImpressionsThe staff was awesome, super helpful and quick, which was amazing given the number of people as compared to staff. My only comments are there is no lighting in the storage units and wood made me nervous about potential critters etc. moved to new tukwila facility. Thanks again to the staff!
KATHY R | Overall Experience