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WILLIAM P | Overall ExperienceSelf Storage Units in Richmond, VA, 23235
U-Haul Storage of Arboretum
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U-Haul Moving & Storage of Chippenham
6101 Midlothian Tpke, Richmond, VA 23225 View Available Units2.6 miles from this location -
U-Haul Moving & Storage at Belt Blvd
351 E Belt Blvd, Richmond, VA 23224 View Available Units4.4 miles from this location -
U-Haul Moving & Storage of Lombardy at VCU
900 N Lombardy, Richmond, VA 23220 View Available Units6.9 miles from this location -
U-Haul Moving & Storage at Dupont
5210 Route 1, North Chesterfield, VA 23234 View Available Units6.9 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I only use it for a day or two. Just moved from Pittsburgh to Virginia. When I made reservations for the unit l , didnt know how far it was from where I was moving to, about 6 miles So I needed one closer, and found one 2 miles away, knowing I would be going in and out of it a lot. But I really appreciated the helpfulness of your staff during this stressful time in Pittsburgh and Virginia. Thank you U haul.
Kim S | Overall ExperienceDealt with staff over the phone and everyone was polite, helpful, able to answer all my questions.
REBECCAANN W | Overall ExperienceI was dissatisfied with the infestation of mice and how it was handled when I spoke to staff about it. Staff immediately went to my storage and picked up the mouse, that I told them I had put outside of the storage unit, that was in a box that the mouse chewed a hole through. Staff told me to call insurance about the infestation.!I called the insurance company that I was paying for through U-Haul. They said something needed to be damaged. For me to be compensated. So, nothing was done about it. Other than that, staff were very friendly and helpful during my move out process.
Lakeesha T | Overall ExperienceI was contacted a few time 1. Saying my storage wasn't secured I traveled there it was locked. 2.3/1 there was a note for non payment to which I get automatic payments deducted and someone had to open it as I was moving out.3. After zi emptied my storage there was an attempt to charge the monthly fee.
denise s | Overall ExperienceThe storage facility was convenient and clean, but I was surprised that the only layer of security was the lock on unit door. I received gate and facility access codes, but the location required neither although it sits in close proximity to several highways. The staff was desponsive to questions but they are remote from the facility itself.
JOSEPH B | Overall ExperienceJust thought I would get money back since I only had the unit a week. Guy told me he would help me with that but no money back. I was a little upset over that since you should not offer if your not going to deliver. 8 paid $150 for a week and now I move out of it and I am sure you had some one rent it out immediately since it was clean. You made alot of money on my unit when you could give back some money to a disabled person!
Kieper F | Overall ExperienceThank you U-Haul staff and Happy Holidays.
Natasha J | Overall ExperienceI left because the price kept going up. It wasn’t worth it
Ramona C | Overall ExperienceYou don't have enough staff people waiting 20-30 minutes to get waited on because they taking care of somebody else
CRAIG G | First ImpressionsEvery member of the Chippenham UHaul staff was helpful and professional
Mr. J | Overall ExperienceI always use U-Haul for my storage needs and I’m NEVER disappointed.
Linda H | Overall ExperienceThe email confirmation didn’t have any details of how to get in. I downloadeD the app and that cleared up everything.
Jason P | Online Move InI really love these guys at this location at U-Haul very good customer service
EARL D | Overall ExperienceMice destroyed our stuff. There’s not fencing surrounding the units leaving it 100% unsecured. And the lady who worked at the chippenham location was rude at all times. Was military coming from out of town looking for something close to our house but didn’t get to see the units prior. Would not recommend to anyone with any property that actually care about.
DONDRELL M | Overall ExperienceExcellent staff at that location. Kurt & Janet are the best
EARL H | Overall Experience