Me and my family got stuck in the elevator because no one explained how the system worked!?!….My unit had on lock on it with no key…. The people that work there were so rude when i tried to decide on a unit and lazy because no one wanted to show me the unit i would be getting or where it was. Leading to my complete and utter confusion on the elevator and putting me and my families live at risk in a dark Hot elevator that wasnt moving and stuck on 4th floor
Tamia M | Online Move InSelf Storage Units in Richmond, VA, 23220
U-Haul Moving & Storage of Lombardy at VCU
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
U-Haul Execs-you have a truly amazing group of people working for you at the Lombardy Street location. they are professional, friendly, kind, and helpful. They make the customers feel like human beings. Please take note that this is your facility’s strong suit. There are other facilities that are easier to navigate, have better, climate control, etc. But I will always choose good service, pleasant, interactions, and genuine human contact. I am absolutely not alone in this and you would be wise to take note.I strongly urge you to treat your people well and do everything you can to hang onto them.
hazel k | Overall ExperienceOverall good experience - only issue was a serious lack of carts for transporting things in elevators
Eric B | Overall ExperiencePlease fix that air in the storage area , I literally almost passed out due to the heat! But otherwise I love this location
TONETTE W | Online Move InOver priced for side of unit
Malik J | Overall ExperienceIt's a good place to store your family things very nice and clean
CARLANTHONY J | Overall ExperienceClerk was extremely friendly and efficient!
MaryLynne K | First ImpressionsI would always rent from U Haul🙂
bernadette J | Overall ExperienceI requested a climate control unit as I would be moving out of town and needed to make arrangements for a long move. I was advised a climate control unit was available. It wasn’t until I completed the unloading that I was advised the temperature units were not operational and there was no estimated repair timeline available. The GM advised that UHaul did not offer discounts for the issues and that she would have someone call me. I called again after not getting a callback and was.told the same. It wasn’t until I came to remove my items from storage that the GM advised it would be approximately three weeks before the system would be repaired.
Monica L | Overall ExperienceHello, I have been with U-Haul at 900 N.Lombardy in Richmond since 1996. I moved away and have not been able to get back to deal with the contents of my Richmond home--until yesterday. Kylie is a lovely girl, extremely helpful and very pleasant. She went above-and-beyond to help me deal with some really complicated issues surrounding my move-out of Unit #1233...after THIRTY YEARS!!! Super professional and kind. Great work! Thanks so much, Kylie!! When I moved into the unit in 1996, and obviously for many, many years after, Lance LaLonde really set my mind at ease. What a pleasant, professional, and exemplary representative of what U-Haul means to me--the secure, calm, and comforting knowledge that my much-loved family objects are in great hands. His assistance over the years gave this strange experience a personal touch and continuity that is difficult to describe adequately. It's so appropriate that his voice is the first thing you hear when you call up the facility! Thank you so much, Lance, for your attentiveness and invaluable assistance. All the best to you and yours!! Warmly, (finally, the FORMER renter of #1233 😅😶😌😌)
DOREEN B | Overall ExperienceI chose “excellent” because I was so impressed with the staff at this location-the promotions you are offering are irrelevant by comparison. I have been dealing with a huge mess trying to move my daughter, who is a college student. I had a difficult situation and I was incredibly impressed and appreciative of the kind, considerate and understanding service provided by your staff. They handled my complicated situation with compassion and professionalism. It was honestly the best service I have received anywhere in quite some time. In particular, a young lady named Kylie was just amazing! Your company is truly lucky to have such a personable, intelligent and professional employee. I was dealing with a series of mishaps that required truly personal service and I am delighted to say that I received it at the Lombardy Street location. With decent service at an all time low in virtually every sector of our economy, this was a wonderful experience. You have a great team and some exceptional people at this location! Hold on to them! They do your company much more good than any promotional advertising. I will be sharing my wonderful experience with everyone I know.
hazel k | First Impressionsvery courteous
LANCE L | First Impressions