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Shelby T. | First ImpressionsSelf Storage Units in Roanoke, VA, 24017
U-Haul Moving & Storage at Salem Turnpike
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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2902 Hershberger Rd, Roanoke, VA 24017 View Available UnitsFew Rooms Left. Reserve Today!
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The workers was very nice and professional the establishment was very clean everything was accurate and on time..
Cynthia B. | First ImpressionsStaff very helpful n courteous
Brenda H. | First ImpressionsManager Matt was excellent and his responsiveness to my questions, both via phone and in person. this guy needs a raise, a promotion, and hot to be set training others to do the same as him. Thanks for this high-quality Hi caliber employee.
Roswell B. | Overall ExperienceThe lady who checked us in was so nice and helpful. A true asset to UHaul.
Tammy L. | Online Move InWe rented a storage unit on line, sight unseen to store our belongings as we were moving from the Richmond area to the Roanoke area. The unit had a terrible odor in it and we were concerned that the odor would get into our furniture. We rented the unit long enough to locate a different unit and transfer our stuff. Come to find out, that particular unit had previously been a problem in the past and the staff there could not get it clean. I strongly feel that the staff there should have warned us before hand about the odor as I’m sure they were aware of it. Instead, we had to make extra trips to Roanoke from the Richmond area to transfer our belongings. This was both time consuming and expensive.
mark t. | Overall ExperienceWe went multiple times the first day with all of our items for storage in tow. Could not get a hold of anyone s as t the location via phone so we went over and no one was there during business hours. Went in the morning and again in the afternoon and no one was at the facility to speak with or pick up the access transponder. Had to go back the next day and was finally able to gain access to the facility. Would not recommend.
David C. | Online Move InTo begin, the website said you could rent a unit remotely without having to go to the office, that's why I chose it because it was on a Sunday afternoon when I became in need of it. Paid for it online, received unit number and access code to the gate. So I proceeded to load my car down as much as I could pack into it, I arrive at the facility to find no keypad for the code. It was a gate that you have to use a remote fob to open and of course the office was closed. So here I am with a packed vehicle, a paid unit and no way inside. I get the fob the next day and was told that the gate locks at 10pm and if I'm not out of the gate by 10pm, I would be locked inside until 5am when the gate starts opening again. Well I work all day so by the time I'm able to come to my unit, it's always late afternoon or early evening. So I would have to set an alarm on my phone every time I came there to ensure I wasn't locked inside for the night! Which I think that it's a potential lawsuit for the facility. What if someone got locked in and had medication that they have to have and it's at home?: What if someone left their kids at home to run to their unit real quick and got locked in? What if they had a medical emergency while locked inside? It's a lawsuit waiting to happen. When I do get to my unit, it had holes in the bottom and wood paneling screwed in the sides like someone had gone through it from another unit (I don't know, it just appeared that way). But the kicker was, I was at my unit, my psycho ex climbed over the gate to come harass me, I left a message in the office AND U-Haul customer service that I wanted to see if they caught it on video so that I could prosecute and no one would return my call. Combine all of that with the gate constantly breaking and they locking it when they left the office leaving me left out of a unit I was paying for but not having access to. I also came across several upset customers that were there to pick up a U-Haul truck that they paid for only to find the office closed. They were only open 10am-4pm. So, no, I would not recommend this location.
Sherry W. | Overall ExperienceThe various offices Salem Turnpike, Melrose, and Hershberger worked together and made everything easy. I will reccomend them.
Glorietta P. | Overall Experience.
cynthia B. | Overall Experience