Always have a great experience using this usual location. The manager skin Is very kind and welcoming providing excellent customer service.
Allison C | Overall ExperienceSelf Storage Units in Rome, GA, 30165
U-Haul Moving & Storage of West Rome
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Kym Penn has terrible phone etiquette. She was rude and very short with me on the phone while in the presence of a customer in person. I will not recommend people to this establishment.
KESHIA N | Overall ExperienceBo one was available
TYANNE A | Overall ExperienceManager good customer service. Thank you
Natasha P | Overall ExperienceThank you sorry I was always late with rent but hey you made some late fee money and it was always paid but I kmow its not good for the reports so I do appologize but for the record you guys were awesome!
William K | Overall ExperienceReceptionist good customer service.
Natasha P | First ImpressionsKym and Zacorzya both went over and beyond on Sunday, 5/4/25, after the HORRIBLE time in Anniston, Alabama when renting the truck and transport which caused me to be two hours late. Arrived to the Rome, Ga Storage at 4:58pm... uhaul STORAGE CLOSES ON Sunday at 5pm. I WILL BE FILING MY COMPLAINT TODAY, with UHAUL regarding my truck/transport rental.
KIM T | First ImpressionsWhile everyone was wonderful, the self storage unit I reserved was not available! I reserved a 10x15 and when I got to the store they only had a 5x5 available. Thank goodness I did not show up with my 3bedroom house to store. That was the next day! I only had a car full of stuff. I had to rent the 5x5 and Uhaul states they will contact me when a bigger unit is available. Again, very nice people and had my unit been available it would have been 5+ stars rating.
Theresa G | First ImpressionsCustomer service was excellent
ALVIN A | First ImpressionsGreat staff who were very helpful and friendly.
GERALD B | Overall ExperienceKim made the entire process easy from the rental of the truck., to the rental of the unit., to the checkout process. Everything was quick and easy.
Vickie M | Overall ExperienceEverything was great.the work there was GREAT 😃
MELINDA L | Overall ExperienceRented the trailer end of a truck. The roof leaked and wet boxes, and a $350.00 down sleeping bag.
ROBERT C | Overall ExperienceKym Penn and her staff were a wonderful, helpful, knowledgeable, Friendly Customer service team. They went over and beyond the call of duty. 5 stars wouldn’t be enough for a well done team. 💯‼️
Larissa R | Overall ExperienceI’ll comeback and rent again if needed nice location and staff
SHAMUS C | Overall Experience