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Yesenia O | Overall ExperienceSelf Storage Units in San Antonio, TX, 78222
U-Haul Moving & Storage at W W White
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U-Haul Moving & Storage of Woodlake
6745 FM 78, San Antonio, TX 78244 View Available Units6.6 miles from this location -
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2390 Austin Hwy, San Antonio, TX 78218 View Available Units7.7 miles from this location -
U-Haul Moving & Storage at San Pedro
5810 San Pedro Ave, San Antonio, TX 78212 View Available Units8.4 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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The representative Troy that assist me was very polite and helpful. Great customer service.
MARY B | First ImpressionsThanks
jerome z | Overall ExperienceGreat
garmon b | First ImpressionsFrom day one I had a very bad experience. From giving me someone else's unit to getting the U-Haul I rented towed then my property that was it throwed away. Next getting late charge fees when I shouldn't be getting late charge fees on the date they had on my paperwork for renting a unit because technically I didn't get my unit on that date since they had to issue me another unit 😞 because when I finally packed my things to storage at this location. I come to find out it belonged to someone else . So technically they were supposed to have redone my rental agreement all over again and changed the date to the actually date I got to access my unit to put my property in. Next they get the U-Haul I'm renting towed because I called to ask for some assistance because I left the U-Haul keys locked inside the U-Haul truck by accident for rushing because they were already trying to charge me since 3 days ago. But remember they had mess up and gave someone else's unit. So I couldn't put my things in my storage till they issued me another meanwhile I stayed with the U-Haul that had my things in it for extra days cus I didn't have a unit to put it in. My property that I had in the U-Haul when it got towed got thrown away because they wanted me to pay for the towed when I never asked for the U-Haul to get towed. They don't charge me that after all but by the time they get that clear. They said my things were in the U-Haul too long and I passed my date to retreat my property. When they weren't letting me mind you because they wanted me to pay the towed at first but then realized I never asked for a towed and they had messed up and sent one. When they could of just got the extra keys to open the U-Haul and sent me off my merry way. Last but not least still getting late charge fees for my unit on the wrong date. If they would of correct it I would of never got late charge fees accumulated to were my bill from $176 + late charge fee $15 two days after that another late charge fees $15 by then it too much for me to pay that I have to start saving . I end up passing 30 days that charge now and extra $50 that my bill was already at $260. My bill was like that for 3 months that I got behind on my bills. By then my bill was close to $1000 . They told me that they still had my property but that I had 3 weeks to pay it off or my property was going to get a auction out so I don't get you paid and I think my stuff got auction out on 3 months later I find out they still have my property and now my bills 2000 so of course I couldn't come up with that money and I told her to ask somebody they could work with me I mean the reason why I wasn't paying it was cuz I thought my stuff was already auction out so I wouldn't have accumulated to 2000 so they said now property yesterday so now I lost all my property and all my furniture everything else to learn I'm trying to get into if they could reimburse me in some way and they said no I lose my fault I don't recommend this place at all
Valentina b | Overall ExperienceI will never go back ‼️
Evans J | Overall Experiencerats ate thru ALOT of my boxes! I was Shocked and appalled. I fell behind due to illness and being hospitalized ..yet I got little yo no break on late fees and interest charges. I paid and moved out. Has left a bad taste among other unnecessarily charges that I had to dispute to get finally waived. Overall U-haul is tge main and closest type in my area to use.
terri g | Overall ExperienceI truly appreciate all the representatives help from the phone all the way to the physical help in the building. You know they really make the transaction easy for you and I really appreciate the personal Customer Service. It really means a lot to us.
ROBERTA W | Overall ExperienceThe online app has been down the entire time I have had the unit, even after canceling and re opening my account still unable to make online payments causing aggravating charges! Customer service directs me to the store for correction and the store continues to direct me to customer service. Enough is Enough I know 1.5yrs is more than enough time to make adequate corrections or take it off of the contract! Period.
BLANCHE J | Overall ExperienceCody and all the staff are extrmemely professional and helpful. Always in and out quick.
Dylan B | Overall ExperienceThey care about the people
Vianet B | Overall ExperienceCody Very pleasant, polite, professional, knowledgeable
John Q | Overall ExperienceThe storages have little rats .
Deshawn R | Overall Experience