Worst experience ever I try to get all my stuff out and I get confirmation from one of the head district managers or area manager and they don't honor it and cost me more money than I ever needed. Very scandalous place.
william e | Overall ExperienceSelf Storage Units in Tucson, AZ, 85713
U-Haul Moving & Storage of Kino Park Sports Complex
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U-Haul Moving & Storage of Bravo Park
1265 E Benson Hwy, Tucson, AZ 85713 View Available Units0.1 miles from this location -
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1550 S Alvernon Way, Tucson, AZ 85711 View Available Units3.0 miles from this location -
U-Haul Moving & Storage of Downtown Tucson
450 N Freeway, Tucson, AZ 85701 View Available Units3.6 miles from this location -
U-Haul Moving & Storage at Grant Rd
2423 N Palo Verde Ave, Tucson, AZ 85716 View Available Units5.3 miles from this location
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- 4.0 Average Customer Rating
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I answered yes to all questions only because there is not a maybe or so so option. The more the fees went up the worse the place got. Towards the end I felt unsafe going to the storage with all the homeless around and I believe there was actually some living in their unit at times. Overall I have nothing bad to say besides those things
DENISHA M | Overall ExperienceI waited in line to check in. The app wasn’t working so had to do everything manually. I was given two key cards. Only one worked. We were told that there would be a green zip tie on the storage door and a lock inside. There was a padlock on the door. We tracked down a maintenance worker who opened the lock for us. There was no lock inside. We had to drive back to the office to get a lock and new key card. They said there was not lock inside the unit because they were out… despite telling us there was one in the unit. It was suggested a drive to a store to buy a lock and come back, or I had to buy a more expensive word lock. Purchased the lock. Drove back to the unit. The new key card still did not work. After securing the word lock on our unit, we drove back AGAIN to get another key card. One staff member was understanding and helpful, the other was not. She tried to tell me that one key card would work on the gate and the building, but the other would only work for the gate. Well, that serves no purpose. So after insisting they get me a second key card, they finally “worked it out”. Had to drive back to the unit a third time to verify if the second key card was working. One time when I went back to the office, no one was at the front. After waiting for a bit with another customer I went to a back room to find an employee. The entire process took almost two hours. Crazy.
Michael H | First ImpressionsFemale staff member was exceedingly rude. Upon entering both myself and another customer, we're looking for any employee, when she finally entered, I was told I was impatient even though I was paying people to unload my truck and therefore they were on the clock. When she called for assistance, she made a point of saying that there was an extremely impatient customer that she needed help with. This woman has obviously never had any customer service training and desperately needs some. Thankfully the owner made up for her terribleness in his assistance.
JOSHUA C | First ImpressionsWonderful and helpful staff!
Sonya T | Overall ExperienceThe staff are phenomenal, and understanding. The area may not often look like a good area but my belongings were very secured and safe. No issue what so ever in the 9 months I was here. Thank you Harold and staff members!
Kayana A | Overall ExperienceEverything was prefect just when I got my storage they forgot to remove the lock and had to turn in the truck late. But other then that prefect customer service everyone friendly y helpful
Arianna E | Online Move InAll service members from the call center to the storage facility on Benson Hwy Tuscon we amazingly helpful. Even the moving helpers were prompt and friendly. Had truck unloaded in record time. Thank- you!
Sonya T | First ImpressionsFriendly and very knowledgeable, helpful 🙂 The staff at that location are keepers and diffenently needs a raise because they go that extra step to make sure everything is good.❤️👍🙂
Matthew V | First ImpressionsI love U-Haul!
Etana N | Overall ExperienceSome extra special service by professional employees. Unit was clean, easy access and just the right size.
tim c | Overall ExperienceNone,but thank you ... .🧙♂️
Richard S | Overall ExperienceNone at this time.
Joseph M | First ImpressionsStaff was very helpful and gave excellent service answered all questions and concerns, I wasn't able to keep up, I with my payments and paid the settlement fee and was able to get all my belongings out . would recommend .
tina P | Overall Experience