We picked up our U-Haul on Buffalo Rd in Erie PA (a one way rental) and returned it to the West Seneca NY U-Haul. Buffalo Rd in Erie PA was a simple process to check out, however we were inconvenienced as the nearest U- haul center in Grandview did not have a 10' truck that we requested and we were given a 15' truck at Buffalo Street. The 15' truck had a half tank of gas upon arrival and seeing as it was reserved as a one-way rental we expected it to have a full tank of gas so I did not have to worry about gassing up along the way. When we arrived in West Seneca, we were unable to access the storage unit to unload the contents of the truck. The first access point recognized our reservation but the secondary after hours access point DENIED our access. We tried to call the general manager listed on the window sticker...Jenn, but the call went directly to voicemail and we were unable to leave a message as the mailbox was not set up. We texted Jenn, but never received a response. We therefore went home and unloaded the contents into our garage as it got dark. We then initiated contact with Jenn the next day (after leaving a text message for her the previous evening)to ascertain why we could not access the storage facility and ensure we could return the truck the next day AFTER hours since we had to work that day. She was able to see our denied access in the system but offered no explanation for the denial nor an apology. When speaking with Jenn I inquired as to the process of returning the truck after hours and were instructed to pull the truck under the Green covered canopy at the facility and place the key in the drop box. I specifically asked (twice), if there was anything else I needed to do. She replied "no". In replying such...I was unaware and unprepared to check in the truck on the U-Haul app and download multiple photos of the truck's exterior and interior as well as the mileage and odometer. This became problematic as I already locked the vehicle and dropped the keys in the box. We took what photos we could and finished the return request on the app. Luckily I secured gas and mileage before I locked the vehicle for my own records. We have used U-Haul many times before and are pleased with your company. However, This time we experienced many little problems that added up to a big inconvenience. Moving is stressful enough. The West Seneca facility appears new and clean. But the customer service lacked this date due to the unavailability for an after hours problem like I experienced causing me to forgo the free monthly storage rental and pack my garage with household items that I do not have room at this time for. After me prompting Jenn for ALL after hours return information, it would have been nice if she alerted me to the need to complete the on line app. Lastly, a simple acknowledgement of our inconvenience in being denied storage access and an apology for customer sakes would have went a long way and originally sufficed. However, I would be appreciative that this matter be brought to a supervisors attention in hopes of a transaction discount/partial refund for the added time and inconvenience incurred. Thank you for your time. Steve and Cassie Graap (716) 864-7161
Steven G | Overall ExperienceSelf Storage Units in West Seneca, NY, 14224
U-Haul Moving & Storage of West Seneca
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
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$69.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $69.95 Per Month
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![Example storage unit layout]()
Small
5' x 7' x 10'Miscellaneous Storage
Size Guide- Rate:
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$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $74.95 Per Month
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![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
*Column In Unit.
- Rate:
- $84.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
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Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$89.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $89.95 Per Month
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![Example storage unit layout]()
Small
10' x 5' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$89.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $89.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
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![Example storage unit layout]()
Medium
7' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
*Column In Unit.
- Rate:
- $109.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
7' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$114.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $114.95 Per Month
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
*Column In Unit.
- Rate:
- $134.95 Per Month
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$139.95
Per Month
- Interior
- 1st Floor
- Street Level
- ADA
- Climate
- Rate:
- $139.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$139.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $139.95 Per Month
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![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$194.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $194.95 Per Month
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![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$194.95
Per Month
- Interior
- 1st Floor
- Street Level
- ADA
- Climate
- Rate:
- $194.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
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![Example storage unit layout]()
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide- Rate:
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$259.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $259.95 Per Month
Drive Up Storage
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$129.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $129.95 Per Month
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![Example storage unit layout]()
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide- Rate:
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$239.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $239.95 Per Month
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Cheektowaga
565 Ludwig Ave, Cheektowaga, NY 14227 View Available Units5.0 miles from this location -
U-Haul Moving & Storage at Transit Rd
6161 Transit Rd, Depew, NY 14043 View Available Units5.2 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff was over the top helpful, a beautiful experience!
Kent P | First ImpressionsJenn was great on getting me into it I think his name was Dave helping me finish my stay
Scott F | Overall ExperienceThe staff is very knowledgeable and accommodating
Adam K | Overall ExperienceGreat facility my only issue is poor lighting in the actual units very difficult to find items unless you bring your own large flashlight
James K | Overall ExperienceJenn when out of her way to help, there was a gentleman there also very helpful, Jenn help get the right storage unit for me, even helped move my stuff in, very thankful since I am 63 and help without asking for it, is so nice, and yes i will never ask for help, even when i know i should thank you, Jenn and staff,
Scott F | First ImpressionsMost staff at the transit rd, west seneca location were friendly and helpful. One man was rude and put-out when asking him for help. But, he shows up for work and that's hard to find these day.
DOROTHEA K | Overall ExperienceJenn was very helpful and personable!
THOMAS E | First ImpressionsBeginning with the initial reservation: the employee (unidentifiable at the time) took my mother's credit card number to reserve a unit, told her they didn't have a truck the size she requested so he reserved the truck at one location and allegedly the unit at the transit road location. This would also turn out to be a lie. He never reserved the storage unit. So when I appeared to place items into the unit and check in, it turned into a 2 hour ordeal where David (previously unidentified) lied continuously trying to place blame on the other stores. Eventually I just said to use my credit card for the unit so I could finish my already stressful move. David informed me I was ineligible for first month free since I did not get the truck from the same location. When I questioned his mix up with the reservation he became extremely short and irritated with me. Again, an already stressful move, I just gave up and shut up. About a week ago: I went to access the unit, followed the instructions given by David to Swipe into the building. About 10 minutes after we began unloading the unit, David came walling abruptly down the hallway asking what we were doing. I replied with unloading the unit, he aggressively asked if we had swiped in for access. I told him yes we did and we followed his explicit instructions on where to Swipe first and second. He then told us it appeared we were in the wrong unit. This would have only been possible if he didn't set up the reservation and unit accurately. Yesterday: I went to the unit to finish emptying our belongings and then proceeded to the office to close out the reservation. Again walked into David in a side office who seemed bothered to have to come out and greet me. I told him I needed to vacate unit 2019 and placed my access card on the counter. He asked 3 times for clarification getting more and more irritated with every ask. He finally understood what I was there to do. He asked sharply if I had taken a picture of the unit. I was never informed I needed to so I said no, he then told me he'd be unable to leave since he was alone (same as every other time I had been there and he had left the office) he could possible go look at the unit later that evening. I will admit i stormed off uttering not so pleasant words to take a photo. Upon my return with the photos, David argued that he was only trying to make things convenient and was sorry I felt so upset. I took my receipt and told him he had made nothing convenient from the day I initially came in. I tried to voice my concerns to Jen the GM at this site, she has still not returned my message.
Amanda C | Overall ExperienceGreat and safe location!
Matthew D | Overall ExperienceI have dealt with the same customer service employee on three different occasions, he has been rude, unprofessional, and should not be working in customer service. I moved from one storage unit to the next because I had a free month. First he came out and and said that I am not allowed to do this for my free month; however, the icing on the cake was that after all thr heavy lifting, he came out and said that I didn't even need to move units for the free month.
ANNEMARIE B | Overall ExperienceMy unit was infested with mice! Had to throw out sofa all kitchen appliances shoes they ate all my kids and grandkids pictures and the manager was extremely rude when i complained about the issues
Veronique G | Overall Experience