Although it was advertised climate control a lot of out stuff had some rot on furniture and leather. Padding we bought also had some rot. It was in for several years but we expected same way out as we put in. The carts had broken wheels also making them more difficult to push and causing some things to fall off from the thump thump vibration of the broke wheel. When I returned the truck I parked it in front t of the front door in a drive thru area facing east. It would of been ez for the attendant to check the mileage, etc. I saw gentlemen sitting down at desk next to main counter so I asked if he worked there and he said yes. I told him I was returning the truck and he told me I had to turn it around and face the other way. I asked him why and don't they have attendant to do that and he stated it was required to put truck in that other lane. I stated my displeasure about the lack of service and it was laced with some descriptive adjectives. I then came back in and finished the business and I also asked about prorated fees for my storage. I was getting billed on about 18th every month and was 4 days early. I was told they don't do that with storage. I don't agree but is what it is. Anyway, bottom line we spent a lot of money with your company to have it end like this. Looks like the effort to give total satisfaction doesn't exist with uhaul anymore.
STEVE H | Overall ExperienceSelf Storage Units in Winter Park, FL, 32792
U-Haul Moving & Storage at Semoran Blvd
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- 4.5 Average Customer Rating
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Gianna & the manager (Joshua?) were great to deal with. They helped me when I was in a bind. Awesome customer service!
Keith H | Overall ExperienceEveryone was really nice and helpful.
Meghan M | First ImpressionsThe staff at this location go above and beyond! I really appreciate all the help and excellent customer service! Every employee interaction I had over the few months of renting was helpful and professional and sometimes even entertaining! Josh is a busy man but he gets stuff done!! Thank you all for everything! Happy holidays!!
CALESHA T | Overall ExperienceThe air conditioning was NOT set to the temp advertised or posted in the landings by elevator. It was reported to office staff multiple times but was usually too hot. This was a problem with our antiques stored there. Luckily there was no damage caused but we were not satisfied.
Suzanne K | Overall ExperienceThe manager provides excellent service and he is always friendly. Thank you 😊.
AIMARA R | Overall ExperienceGetting through the unlocked facility is taking your life into your own hands. There are people living in the storage facility. Also the staff at this location is rude, the parking is NON existent, when moving in my husband broke his foot because your dock is not marked correctly, hes been out of work and the medical bills are outrageous because of this.
Tamila F | Overall ExperienceMonthly prices changed without me knowing. They fixed it for 3 months then changed it back.
TRAVIS K | Overall ExperienceEvery one is really professional and super friendly make you feel very comfortable would recommend everyone I know
EDIL M | Overall ExperienceI paid for climate control. This is Florida! No air conditioning working! No elevator working! I had to move valuable items down stairs in 100 degree heat with no ventilation! Horrible!! No one notified us of these problems! I happened to go to move more items into it! Then discovered the problems! Notify your customers!!
patricia h | Overall ExperienceTerrible , lo peor no hay parking 🅿️ , sucio , mucho calor, huele mal. , estuve muchos años rentando , cada vez era peor , no hay parking solo sitio para sus camiones de u-haul, no parquin para los clientes . Solo el baño está limpio 🧼 y en buen estado , últimamente no jabón para lavarse las manos . Terrible ..
VIVIANA S | Overall ExperienceFacility was clean but the no a/c is bad rented climate controlled but no a/c. Employees (all) went above and beyond with there customer service skills I do appreciate that
Michele V | First ImpressionsThe reason for the 4 star, is because the A/C was not working & that was the main reason I first chose them.
NIKITA F | First ImpressionsRoof leak ruined artwork and got the run around abiut making a claim. Also supposed to be temoerature controlled and air conditioning out and 96 degrees inside.
GLENN K | Overall ExperienceGreat location . Easy to rent and move in .
JAMES A | First ImpressionsThe only thing that was the problem was the AC was not working, and that was the one reason part of the reason that I use the U-Haul units because of the AC it was very hot every time I went into my units, but other than that, I was well satisfied
Rita c | Overall ExperienceThe staff is always nice friendly and helpful thank you
MICHAEL J | First Impressions