Still haven’t gotten my refund
derrick b
Pak And Print Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Commerce, GA 30529
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Online said 2 days with 222 miles and said nothing about a deposit. The rude unprofessional guy then says it was only 200 miles included then he added a 100 deposit. Luckily I had the money but this was inconvenient and I want an adjustment for mileage.
Denise HMy return location was closed on Sunday... I returned my truck Sunday but I did not know I could check the truck back in online so I was charged for the day the truck at at the return location.
MICHAEL PThey tried overcharging me more than $400. When I asked why they could not or would not tell me. They made me call customer service. Took an hour and a half to resolve!! And ended up only owing $5…not over $400!!! The employee was not helpful at all! Only said it’s uhaul not him. Wouldn’t try figuring out what the charges were for or anything. The lot is very very small!! It’s in a small strip mall and they can only use a certain row. That row was full. So I parked as close as I could with a 26 foot truck towing the large enclosed trailer. The employee refused to move the truck and told me I had to move it and directed me to park it in a place that I did not feel comfortable trying to get it in!! Then insisted we unhook the trailer ourselves. This was all before trying to overcharge me!!
Sherri MDON’T RENT FROM THIS PLACE!! Recently I had used this location for my truck and I was told multiple different things about my truck such as Gas was full ( it wasn’t) owner of location didn’t fill out a damage walk around form and take me out to see the truck before I agreed to rent it, was hold that I had chose the insurance policy ( which I declined online and in person ) I told him multiple times that I didn’t need it. Owner told me that in the State of Georgia it is required to have it. Was told my cars would be placed on a hold until I return the truck and once returned I could change my card that was on the account and use a different card. That wasn’t the case, I card was charged a day early from when the should have been returned. And the insurance fee was $80 dollars instead of the online price that I saw even though again I declined it many times. I tried calling them to dispute these charges and fees and to call about my complaints to his location etc etc. still no answer via phone call or email. I will not recommend this location for UHaul truck rental or any other service this location provides. Very unprofessional customer service.
Ryan N