I’ve rented from U-Haul many times in the past with no issues, but what happened at this location was something I’ve never experienced in my life. They told me the truck’s gas tank was full, but within minutes of driving away, I saw it was almost empty. I called them immediately—within about three minutes—to let them know and told them I had a picture of the dash to prove it. Instead of helping, the employee began shouting at me, calling me a liar and a thief, and insulting me nonstop. The behavior was so erratic, aggressive, and hostile that it honestly made me feel unsafe. When I went back to the location to show the proof, he became even more aggressive—even while I had a U-Haul customer service representative on the phone who heard EVERYTHING. At one point he moved toward me in a way that felt threatening, and I had to step back. When I told him to be careful, he told me he could “do whatever he wanted” with his hands. Then he told me he didn’t want to see my face anymore and ordered me to leave. I felt completely threatened, unsafe, and uncomfortable. The only reason I took the truck at all was because I had workers waiting and no time to find another rental—otherwise I would have walked away immediately. To this day, no UHAUL manager has reached out to address what happened or even to apologize. Based on my experience, I strongly suggest avoiding this location, as the staff I dealt with were extremely unpleasant and the entire situation was unacceptable. I will never return here. The location is Keele and Hwy 7, Stereo 1, 2104 Hwy 7 Unit 6 Concord, ON L4K2S9
Berenia T
Stereo 1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, ON L4K2S9
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- 4.5 Average Customer Rating
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I can't thank the staff enough for the help, very concise, efficient and timely. Thank you.
TRICIA HGreat staff
WALTER EWe were extremely happy with the service
FERNANDO FStaff is very rude. They have not provided good service.
CHINTANKUMAR P