Unprofessional & very rude did not have equipment ordered in reservation at time of pick up. Told me it’s not his fault, it’s U-Haul. Had to drive additional 10 miles to retrieve dolly needed to move. Tried to over charge me for use of truck
Sonja C
Speed Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairburn, GA 30213
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Please ensure that Derrick the area Manager (I think), gets properly trained on how not to be condescending and dismissive to women customers. And to take a moment to listen to the store manager and their customers who look to them for assistance. The young men working at the location are excellent. Derrick on the other hand, is AWFUL. He is NOT at all representative of the level of professionalism that used to be associated with UHaul. Sadly disappointing to say the least.
Toni FCustomer service is so horrible
Patrick BGO ANYWHERE ELSE!! They sold me a uhaul that smelled like gas 2 mins into the drive. After a hour and a half roadside assistance decided to tow the vehicle and sent me to another location and made me pay for a replacement. Days later im issued a refund for the replacement unit. And got nothing for the inconvenience of being sick from the fumes and lost time.
Kelon HThis was a different experience for me. I never rented a truck and did not have to go into an area to pick it up. It was waiting outside the gate and I was sent a code to get the key. Good experience.
Ronald I