1. Rented van in the Chicago land area, it is surrounded by toll roads. I expected to pay the tolls. Agent did not mention how to handle tolls, should I bring my transponder? Do I need to contacted the state tollway myself? Does UHaul pay them? If I had not asked, I would never know to contact the toll authority and pay them on-Line and would have incurred penalties for non payment ($20 per toll). 2. Was caught in traffic due to accident I called agent and told him I would be a few minutes late. For 35 min I was charged an additional day. 3. So I was charged for an extra day but didn’t realize it until I looked up my receipt on the app. The agent just said “ No, don’t need to do anything, just drop off the key” he did not disclose he was charging me for a second day. So he is now able to double book the van and rent it to someone else tomorrow -I am paying for the day and the next renter is paying for the same day. Had I known it I would have kept it until 5:00 the second day. I paid for it. 4. The lack of communication from this agent has made this entire transaction harder and more expensive than it needed to be. 5. I will not rent from this agent again. 6. U-Haul is now the last possible option if we need to rent a truck.
Monique V
Mister Kwiks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naperville, IL 60563
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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not very customer friendly. lots of snyde remarks towards me. I was ready to leave
JACQUELINE HBusiness was closed on Saturday afternoon. Had to drop off personally.
Richard BEverything was just as I reserved on-line. The pickup and drop off were both very easy.
Edward SOwner is great, and I have used this location countless times over the years. Highly recommend!
Stephen L