Good job
ABLAYE S
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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My employee dropped the truck off at 8:35 AM EST with location documentation as well as a Lyft receipt for the pickup for him from this location. By our own admission we were 13 minutes late getting the truck to the drop-off location. Later that day I received a notification, via email, that the truck was dropped off at 4:35 PM EST and I was being charged an extra day. If my guy didn't drop the truck off until the time claimed, how was he on the jobsite at the Swiss Consulate by 9:30 AM and remain there until approximately 6:26 PM EST? I called the facility and was told the guy that handles the U-Haul stuff was out and wouldn't be back in for 20 or 30 minutes. It appears this guy did nothing all day but decided that at the end of the day he should check the truck in, 8 hours after we dropped it off. I can't definitively say these guys ripped me off, but it sure feels that way at the moment.
Chris OMY APPOINTMENT WAS FOR 9 AM AND THE WORKER DID NOT SHOW UP UNTIL ABOUT 915 AND HE HAD AN ATTITUDE; LIKE HE WAS DOING ME A FAVOR. THEN MY TRUCK WAS PARKED THREE BLOCKS AWAY SO I HAD TO WALK TO GO GET MY TRUCK. WHEN I RETURNED THE VEHICLE THE GUY ACTED LIKE HE DIDN'T WANT TO RECEIVE THE TRUCK AND TOLD ME HE WOULD SEND ME THE RECEIPT WITHOUT TAKING ANY OF THE INFORMATION I.E. (MILEAGE IN FRONT OF ME). I HAVE RENTED FROM U-HAUL A HANDFUL OF TIMES AND BY FAR THIS WAS MY WORST EXPERIENCE.
ANDREW GWhatever you do, DO NOT USE THIS LOCATION. This was by far the WORST experience with U-Haul that I have ever had. I didn't even book for there initially, U-Haul called and told me I had to switch because they ran out of vehicles at my original location and overbooked themselves. Not only was this place an extra hour out of my way, but when we finally did get there, we waited an HOUR AND A HALF AFTER my reservation time for them to even check us in. Finally when we get them and open the back doors, it's packed full with these huge piles of crumbled asphalt and moving blankets. I said to them "I can't take this van, it isn't empty and hasn't been cleaned..." to which the guy replied "This is how it was returned, what do you want me to do about it?" And when I eventually got a different, semi-clean van, they gave me fully incorrect return instructions that resulted in multiple fees on my bill. Never been more disrespected. TLDR; Save yourself the inevitably wasted time and money and energy and go literally anywhere else.
Ashley BThe owner of the location is unpleasant. When I asked for one of the newer trucks that had much bigger cargo. He said take the one you got. I explained that I would need to do 2 trips if I took a smaller one and our storage facility closes at 7pm. He said Ok, when I asked how it works he answered: » give me 5 minutes or I give you no trucks! » I shut up, then he bypassed the system so I could not put the pictures of the truck in the application so I took my own pictures. He was rude to his employees as well. I will not go back to that location. Chelsea employees are very nice.
FRANCE J