No one to receive the truck. They were supposed to refund me money for the extra mileage and instead they charge one more day. Previous do the return I call the costumer services that because of the inconvenience of the drop of store far away and traffic that was on that Sunday at 5 pm in NYC was going to get a refund but instead I was charge more $62 for one more day just because was after 5 pm. I returned the truck with more gas that was given to me and they didn’t give that money back. I’ll avoid ever have to do business with this company
MARIA A
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in New York City, NY 10035
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- 3.0 Average Customer Rating
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Not add additional charges to my rate against my permission . When I ask “why is charging me $100 for the trip” don’t say it’s nothing and just a hold , especially when I end up being charge MORE than $100.
DANIELLE EScammed me for my money and was rude
Jason WGood job
ABLAYE SMy employee dropped the truck off at 8:35 AM EST with location documentation as well as a Lyft receipt for the pickup for him from this location. By our own admission we were 13 minutes late getting the truck to the drop-off location. Later that day I received a notification, via email, that the truck was dropped off at 4:35 PM EST and I was being charged an extra day. If my guy didn't drop the truck off until the time claimed, how was he on the jobsite at the Swiss Consulate by 9:30 AM and remain there until approximately 6:26 PM EST? I called the facility and was told the guy that handles the U-Haul stuff was out and wouldn't be back in for 20 or 30 minutes. It appears this guy did nothing all day but decided that at the end of the day he should check the truck in, 8 hours after we dropped it off. I can't definitively say these guys ripped me off, but it sure feels that way at the moment.
Chris O