The guy in charge of the rentals was less than helpful. When I had already gotten the keys and was inspecting the van, a box truck was parked in my way, and when I brought it up, the guy said "I was taking too long" and told me to ask one of the mechanics to move the truck so I could get out.
Roman D
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10035
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Customer Reviews
- 4.0 Average Customer Rating
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Walddyn NBetter costumer service
JOSEPHJOHN JWas overcharged for an “after hours” fee and a “safe move” fee. The after hours charge was never discussed, mind you I reserved this vehicle ahead of time from 430 - 830 (I returned by 815), no mention of this being after hours on the reservation site, spoke with the attendant no mention of this fee or window being after hours, confirmed he would be there when i returned still no mention of fee, discussed the charges I was expecting and no mention of the fee. If I knew it applied to my reserved time window I would not have taken the vehicle. Not to mention the contract makes no mention of what after hours is. I foolishly bought the $30 insurance and still got tacked on an “optional” $5 safe move fee that was never discussed with me or asked for by me. Somehow an in city move of only 13 miles became a $107 charge. Am submitting a dispute over these charges. I have used U-Haul many times on many late night moves and have never had an issue. I would not ever rent from this location again.
Jerry WIt's a gas station. It's unclear what the drop off process is there.
Jacob B