Give paying customers toilet tissue to use the bathroom; it’s very rude and unprofessional to make them buy their own toilet tissue.
Debra W
1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe Uhaul office shares space with the garage. Extremely noisy. Mechanics walk in and out freely which causes a disturbance to the agent checking you out. The agent was over 45 minutes late opening up which made all the clients waiting late. Extremely slow check out even though I pre screened online. Agent was working alone so he had to step out of the office multiple times per client to ready the truck for clients. Overall the checkout process was atrocious.
Angel RThe person that I picked up the van from was horrendous what an asshole that guy was. I was there at 8:30 to pick up my 9 AM. The guy didn’t show up until 9:20 AM. And there was other people behind me need to pick up there at 9 AM. I prepaid my van online with a credit card. And had my email proof of the receipt that I paid. And I complained to him. What the hell what are you doing showing up at 9:20 PM and he told me we don’t open till nine. I said no I pick up the van at 9 AM. You should be here before 9 AM. And it continue to carry on and told me to shut up and to get out if I don’t like it. But I already took off from work, and had the whole day planned on moving stuff. This guy does not belong as an employee for U-Haul. This is a terrible person. What a jerk off. Even other people that were there saying what the hell is wrong with this guy showing up at 9:20 a.m. and then treating people like this. Everybody was saying that he was in the wrong. And then I had to redo everything with him. I’m hoping not to get charged twice for one rental. Please fire this guy I have pictures of him if you need to know who it was. This guy does not belong as an employee for your company.
Joseph JThe staff was very friendly. Thank you for a great experience! B
Emily BThe gentleman who waited on me was focused, timely, and very helpful. He made it seamless for me on both pick up and return! Thanks!
Michael T