First off, U-Haul.com messed up my reservation and sent me to this location instead of my “guaranteed” location. This was further away than what I wanted but the female representative I spoke with was unhelpful and would not find a better location. Next, after switching my location they removed my appliance dolly, furniture dolly, and moving pads. This location did not have that equipment and I was forced to take the truck to various other locations until I found what I needed. I feel like I paid double for this as the price didn’t change and the paid for the equipment upfront. Lastly, the truck itself, was dirty, had left over food containers under the seats, the windshield had a big chip in it, the driver door would not shut properly and came open when I was driving on the interstate. The back of the truck smelled like vomit. I had to let it air out before I loaded anything in there. I lost time on moving things because of this. It was an all around horrible experience from the representative I spoke with to the truck itself. I think I’ll rent from an actual U-Haul store than booking online. Such a disaster.
JAMES F
New Grands at BentWater
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30101
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Customer Reviews
- 4.0 Average Customer Rating
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Right taillight did not work.
Brad KN/A
David BThe Uhaul was not clean. The cab was dirty, the ramp was dirty, and the inside loading space was also dirty. It drove OK, but was pulling to the right so needs an alignment. It has a lot of miles on it. The rental person Ken was really nice and helpful, but the Uhaul app was very slow that day and he kept apologizing. I would probably rent from this location again, but the experience was not perfect.
Derek DThere was a little confusion as I had ordered a 20- foot truck from another location. Somehow, they had it show up as a 26-foot truck and didn't have a 20-foot truck available. However, they were quick to get me to this location, and it worked out well.
Tom K