Customer Reviews for New Grands at BentWater
(U-Haul Neighborhood Dealer)

107 reviews

27 Golf Crest Dr   Acworth, GA 30101

(678) 269-6867

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(678) 269-6867

27 Golf Crest Dr
Acworth, GA 30101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
2.0

I was charged $650 for 2 dollys that were never in my truck

Temple R. 
Rating:
3.0

Drop off location was not experienced in returns, I had to wait while they called someone to know how to receive the car hauler

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Rory A. 
Rating:
4.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

I tried to do the pickup electronically, but could never get it to work. The folks at this location indicated this has occurred in the past. The store personnel did a great job of quickly helping me to work through the pickup process inside the store.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

yarris L. 
Rating:
3.0

I was charged an extra $9 for 2 gallons of fuel. I only drove it 8 miles and put a gallon in myself. I have pictures of the fuel gauge before and after. The email they sent showed the gauge was supposed to be higher than before I rented it. I called and left a message to dispute the charge and I have not received a response.

James M. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

marc P. 
Rating:
4.0

We were charged $9 for two gallons of gas when we already filled it up to full. I sent an email to the location and I'm waiting on their response.

Mitchell M. 
Rating:
1.0

Customer did not leave a comment.

Patrice B. 
Rating:
5.0

Awesome service!!!

Robert B. 
Rating:
5.0

All was Perfect

PAUL S. 
Rating:
3.0

Inside the trailer was dirty so I had to sweep it out. Nobody to help hook up the trailer.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

ANNE C. 
Rating:
3.0

This wasn't the initial pick up location and I had reserved two trucks however 1 truck was available for out of state without return.Disappointed with that however everything else was seamless.

Lee S. 
Rating:
3.0

App was garbage. Pickup was not contactless. Drop off impossible to use app properly. Truck served it's purpose but wipers worked when they felt like it.

Robert B. 
Rating:
3.0

Uhaul really failed me got a call from pick up location less than 24 hrs before I was to pick up truck only to inform me they had no truck for me and had no idea when one would be available. To make matters worse I received a txt message 2 days before my pick up date saying my truck was confirmed and wanted to know if I would pull a trailer from point a to be for them at a given price. I had to spend 3-4 hours on the phone trying to locate truck with corporate and once one was located had to drive 2 hrs each way to pick it up which caused me to have to change loading plans by 2 days and then when I returned truck I was charged for the additional days which were caused by uhaul not having the truck as they said it was Very poor support!!!!!

STEPHEN C. 
Rating:
5.0

I should have rented one size bigger (5x8 rather than 4x6). That's my fault. I figured it would be taller. I should have asked if a Q size box spring would fit in but I didn't think to & he didn't ask. Made it work. Easy doing business with Ken. Recommend +

Edmund B. 
Rating:
1.0

Taking the time to actually discuss everything. They also overcharged me. They charged me twice. No answer when tried to speak to someone.

Marie S. 
Rating:
4.0

Customer did not leave a comment.

Salik J. 
Rating:
5.0

I reserved a 6x12 trailer about 3 weeks before I needed it. It seems odd that I could not get any confirmation of my rental until 24 hours before I was to pick it up. Since I had a family member driving to help me move, it was stressful to get the family headed to a central location for moving and we didn't even know with certainty that we had a trailer to use. I had a guy at the storage unit we cleaned out tell me..."Penske tells you everything when you rent. U-Haul tells you after its too late to do anything about it"...

Keith H. 
Rating:
5.0

Customer did not leave a comment.

KYLE A. 
Rating:
5.0

Customer did not leave a comment.

Garrett P. 
Rating:
5.0

Very friendly at pick up location.

Bill A. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Vehicle cargo bay smelled like shit

Pablo R. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN B. 
Rating:
2.0

When I went to rent/reserve the U-haul car hauler the lady behind the counter, after maybe 15 min of trying, couldn't figure how to do the forms necessary for my renting the car carrier thus she called someone and handed the phone to me When I went to pick up the car hauler on Apr 17 different person, same experience - tried for a while before calling someone and handing the phone to me No assistance hooking, no one came outside when I was attaching trailer to my Tahoe

Hobson G. 
Rating:
5.0

It was an exceptional experience....thank you

Beverly R. 
Rating:
5.0

Customer did not leave a comment.

SHERROD R. 
Rating:
5.0

Make sure your trucks are clean. The inside had a lot of trash, cigarettes ashes, dog / cat hair and dust.

Cherron W. 
Rating:
5.0

Awesome place, great staff and owner.

ROBERT D. 
Rating:
5.0

The manager at this location was top notch. We have not rented from U Haul in a long while. We did not understand some of the procedure, this was a busy location at the time, and I know we must have asked some pretty stupid questions, but this man was very professional to the point that my wife and I went back to find him the next day and thank him, but he was not on duty this day. This individual represented UHaul and himself perfectly. VERY worthy of emulation!

James H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS L. 
Rating:
5.0

Customer did not leave a comment.

Josue R. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

great owner love tgis place

James M. 
Rating:
1.0

Customer did not leave a comment.

Ammar B. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

Sat on side of road with blow out for 6 1/2 hours repeatedly having to call back three separate times and then when they finally showed up they had wrong size tire! Had blow out at 8:10 am and finally got fixed at 3:45 pm! Not very good service

Corey S. 
Rating:
4.0

Customer did not leave a comment.

APRIL C. 
Rating:
5.0

Very professional and helpful. He was a delight.

TIMMY W. 
Rating:
1.0

The van I rented smell like an ashtray, leaked through the roof into the storage compartment and had a low tire pressure light on the whole time

Robert J. 
Rating:
5.0

fantastic staff, friendly and helpful.

Wesley B. 
Rating:
5.0

Jen was extremely helpful after my reservation was cancelled!

David M. 
Rating:
5.0

Customer did not leave a comment.

ERICK B. 
Rating:
5.0

Customer did not leave a comment.

Terence S. 
Rating:
5.0

Customer did not leave a comment.

Terence S. 
Rating:
5.0

Great experience.

CYNTHIA C. 
Rating:
5.0

The truck had a flat tire on the rear driver side, i pumped it up but it didn't hold air. I have nothing but thanks for the people who represented U-Haul.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

I will definitely use them whenever I need a truck rental :)

Lesly D. 
Rating:
4.0

Customer did not leave a comment.

Ava J. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

edward L. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Checking in was strange. I don't believe that was the fault of the location, but UHAUL's. I did the online reservation and check in, but still had to go through the process all over again. That needs to be better.

Clayton J. 
Rating:
5.0

Explain to them about the contract other than that everything's okay

Bobbie F. 
Rating:
5.0

The UHaul that I used needs new tires. They were very slick and I got stuck once turning the truck around and it was empty.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
1.0

Make sure attendant is knowledgeable and customer is charged for actual time rental was kept.

Pamela W. 
Rating:
5.0

The mobile app wasn't working when I returned the truck. I went inside and the person at the counter had the same issue but took down my info.

Adam M. 
Rating:
1.0

I was charged for some other equipment that wasn't part of my order and I haven't gotten a refund despite several complaints.

Adeleye O. 
Rating:
4.0

Though the equipment was clean and the location was convenient, the person that checked in the truck was rude. He was upset that I did not take a picture of the mileage and gas. He sighed continually as though he was being put out by having to check the truck in. Further he was mad when he had to walk the fifty feet to check the mileage. He was extremely lazy and the complete opposite of the person who initially rented the truck.

Neil D. 
Rating:
4.0

I tried using the mobile app to complete the transaction, but ultimately when I went into my account and selected pick up the rental, I was forced to go to the counter. At the counter I was asked to provide all info I had previously provided on line. What should have been a streamlined pick up, turned into a counter pick up.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Van N. 
Rating:
3.0

Had issues with the reservation that required the help of a UHaul customer service agent on the phone to complete the pickup process. Would have been useful if staff at the location offered assistance with equipment familiarization.

David B. 
Rating:
5.0

Customer did not leave a comment.

Brenda V. 
Rating:
2.0

It is a convenience store first, a uhaul renter second. So the rental process was repeatedly interrupted by the worker to support store customers. Seriously irritating.

John P. 
Rating:
4.0

Good experience, Thanks

Richard U. 
Rating:
4.0

They guy in the store where I picked up was very nice, easy going.

Teresa W. 
Rating:
5.0

Very convenient. Software made this a very fast transaction. I'm very happy there is a U-Haul so close to Bentwater!

Melanie G. 
Rating:
5.0

Service was excellent. I highly recommend this location.

david K. 
Rating:
4.0

Easy to return. Thanks.

William S. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Ken ? Ken Patel I did not sign up for the $28 Damage insurance?>?. I declined everything,and shows on bill

greg V. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
1.0

clean the trucks before they send out.....train the leasing personnel at location since clueless....make sure there are 2 wipers on truck

Tom E. 
Rating:
5.0

I still haven't gotten my billing statement. Why the delay?

Jack T. 
Rating:
2.0

I was dropping off my uhaul and he had no idea how to do the process. He had to call his boss and then we had to call uhaul it took 45 min to go through the process. In all of my experience using uhaul this by far was the worst experience. I have decided to hire a moving service rather than deal with uhaul from this point forward.

Heather J. 
Rating:
4.0

Customer did not leave a comment.

Peggy H. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
3.0

This location is an authorized dealer. Clearer directions for mobile pick-up. Keys were not in lock box, and recommended number from uhaul did not work. So although it was after hours for uhaul, it was not for this location, so I had to go inside to retrieve keys

Chris W. 
Rating:
1.0

Ordered online. Needed a 17'truck. Completed my order stating that I was to travel 128 miles. Never did I confirm my location or see anything that stated that the truck needed to be returned to the exact same location for drop off. Next day at the new drop off location, I get a call from regional manager stating that he has reviewed footage of me agreeing to return it to the original location. The lady at the store just handed me the keys. She never confirmed anything! Ended up paying triple the price to move back home. Word of mouth travels fast. I will scream to the rooftops for all of my travel nurse buddies to use ANY other moving company! Never again!

Kimberly H. 
Rating:
5.0

Great guys to do business with Ken and his guys were very helpful and went out of their way to help in every way possible.

Mike W. 
Rating:
5.0

Great experience and Ken went way out of his way to help. There was a little mixup up on my request for blankets when I reserved them online with Uhaul and they were not delivered with our truck. So Ken made a special trip to Another Uhaul store and brought them to us at our home. Within an hour. Thank you Ken for incredible service— even when the error had nothing to do with you!

Mike W. 
Rating:
4.0

The app did not work even though I had already done the early check in. When I got there I had to call and online chat for over 30 minutes to get the app to work and allow me to pick up.

Kevin G. 
Rating:
5.0

Nothing

rick R. 
No reviews have been submitted for this location.

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