Have more employees designated to the U-Haul portion of the business. I waited 40 minutes to get the truck I needed. I almost canceled because I was on a timeline.
Andrew G
Roadside Smog Test Only
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Agoura Hills, CA 91301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This was the worse experience ever. I wanted to return to where I picked up, but I was forced to return to this location. There was no U-Haul sign, no other vehicles, and nobody there to accept my return at 12:30 pm a Saturday. Not only that, this location lied to the local U-haul traffic office claiming I put a lock on the gate and said they couldn’t find keys when they know damn well I didn’t put a lock on tailgate and I put keys in drop box. Then 4 days later they charged me $147 fraudulently because they didn’t check it in until the following Thursday. I call local traffic office to complain and I’m still waiting for them to work it out and refund me. Thank god I called on Saturday to tell the traffic office I returned the rental cause I knew something felt shady and off. This is not a good or honest location. I wouldn’t let them have a U-Haul there. They hurt the brand. Sorry for this review, but this wasn’t cool.
MATTHEW MI found the people who run this location terrific on every level. But it's oddly hard to find.
RICK SI was moved to this location from the Agoura Hills where I normally go. Staff was confused as to who did “U-haul”. I was directed to an empty vehicle bay with dirty floor and trip hazards. Dangerous. I was handed an iPhone to face time with someone in a car to do the check in. If they didn’t have competent staff on site it should have just been an after hours self check in (which I’m familiar with). Would never use this location again!!
ROBERT CAccesible to a bathroom. Great location.
SERGIO A