This location is terrific. Jack's Small Engine Repair was really what uhaul should be everywhere. I appreciate the friendly staff! Here is what I've got a problem with... the trailer blew a tire. We were stuck. It tool 2.5 hrs for a new tire to be installed. This delay made impossible our ability to use the trailer same-day as planned. As such, we were stuck needing a last minute hotel DURING spring break in Florida.. $250+! And, we were charged for another day for trailer rental. The equipment malfunctions... and we get stuck with an extra day rental fee instead of an apology and a refund. AND... a $250 motel. Plus, missed work for having to not finish the job same day and had to finish the next day. Yes, we did pay for the insurance That said... Jack's is a great location. Highly recommend. Uhaul Corporate... DO BETTER. Make it policy not to double charge customers when YOUR equipment fails. Life is hard enough. Let's all help each other.
Scott P
Jacks Small Engine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alachua, FL 32615
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Customer Reviews
- 4.5 Average Customer Rating
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I cannot comment on this location as it was closed when I dropped off the car trailer.
JOHN-PAUL ANoone was there at dropoff.... I get a bit uneasy dropping off in a open parking lot but they do have cameras there. I waited to make sure. that I would get checked in the last rental and all that did was cost me an extra $20.
WAYLAND LThe people there were very nice and knowledgeable about the process. A pleasure doing business with them.
Mark HNothing, I have rented with Jack's before and have always received excellent service. The truck is always clean, ready and waiting on me; check-in is a breeze.
Daniel G