This person was very slow and unprofessional. He was late and did not respect the customer’s time. After arriving late, he opened the office and it took almost 40 minutes just to install the U-Haul equipment. His behavior with customers was not good.
NESAR H
JT Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, VA 22310
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI was mislead by the fuel reading on the truck rented. I put gas on the truck and the needle wouldn't go up, I kept putting gas and the gas needle still wouldn't go up. I ended up filling the tank and the gas needle still wouldn't go up. I drove back the truck to the place I rented and the gas needle slowly went up (after 30mins). I dont want to think that uhal is misleading customers into spending more money than they need to on gas. This was very frustrating experience and quite nerve-wracking. I need customer service to reimburse me for the unnecessary money I spent on gas. The truck was given to me with less than half of tank.
NESTOR LI had a U-Haul self-pickup reservation scheduled for 9:00 AM through the app. When I arrived at the pickup location, the app began glitching and would not allow me to check in or access the truck. After contacting customer service, I was informed that I had to wait until 11:00 AM for the location to open because the size of the truck I reserved was not eligible for mobile pickup. I do not understand why U-Haul allowed me to schedule a self-pickup for 9:00 AM when the company already knew that this particular truck could not be picked up at that location at that time. I waited at the location for two hours until it opened. Once I was finally given the access code for the lockbox, the keys inside were for the wrong vehicle. I then spent nearly another hour on the phone with U-Haul customer service and the third-party location owner trying to locate the correct keys. Unfortunately, the keys could not be found, and I was ultimately sent to a different location to pick up the same truck. When I arrived at the second location, I was finally able to get the truck I had paid for, but they were out of the dolly that I had also paid for. The delays caused a major chain reaction. I had hired movers from 9:00 AM to 12:00 PM to help load the truck. Because I was unable to get the truck for the majority of that time, the movers essentially had to wait around for three hours and eventually left. I was then left to load the entire truck by myself, despite having already paid for professional help. Overall, my experience with U-Haul was extremely frustrating and far from the fast, convenient, and seamless experience I expected. What should have been a straightforward truck pickup turned into hours of waiting, multiple customer service calls, traveling between locations, missing equipment, and additional stress and expense. U-Haul needs to do a much better job of ensuring that reservations accurately reflect what is actually available and that customers are not left dealing with the consequences of issues that were outside of their control.
ANTHONY TCustomer service is great
DARAMY KI did not appreciate all the added charges (insurance) or forced choices (e.g. clean?) that would result in on the spot charges. The PSA is there is no such thing as a $20,95 a day truck. Mine was $117 + gas. What is the $10 rental tax?
Robert A