We reserved a 20 foot truck. Showed up and got a 15. I had a full conversation with who made the reservation about sizing and was considering the 26 so for sure reserved the 20. It felt like no effort was made to make it right , pretty much sorry about your luck. Due to this we had to make 2 trips instead of one and was not compensated for the mistake made and had to pay for extra miles. The truck itself was fine , just alittle too small for what we needed .
Kayla L
Allegan U Stor II
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allegan, MI 49010
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was great! Nothing to improve
Louise MThe agent was friendly and took care of my rental quickly, explained the charges and got me on the road quickly. Also offered a place to park my car for the day.
Jason BNo suggestions
david sWhen you tell someone you have the haul size you want, it better be there not a size larger! I came in 4 days before my pickup and they said everything was good, I had reserved it a month in advance and when I got there they didn't have the size I wanted so I had to settle for a bigger size was not too happy. They did give me the larger one for the smaller one price and a discount but it was too big but I had to take it. Not sure if I will go back there again even though it is convenient 😕
Jane H