Customer service / operations at pickup was a disaster. No one inspected the trailer other than to take a photo of the number. The self service quality of it was a demerit.
Woodward C
Mauch Chunk Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allentown, PA 18104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Terrible I payed the $76 cost to rent a 10 ft truck. Next day $466 gets taken out of my account. Great business… right?
Watson TThe worst pickup location I've ever been. Person in charge wasn't there at the time of pickup. I wasted an hour to be able to pickup the truck. Never recommend this place.
EMILIO MPick up time 2 hours late. I returned the 10" Cargo Van earlier becaise I couldn't make the furniture movement. The people had to go to another job. And I was trying to find a cargo van on Sunday and It's been impossible to me. I am paying a rent that is for day and I have lost 3 days without moving to the place due to multiple misinformation and lack of communication between the person's involved. 8 think this is a great opportunity to review your process. I couldn't use the service and the vehicle was stop in the location for 2 hours. I may be a backup procedure on those case, so you do not lose and neither the customer. Regards.
RAFAEL AThe U-Haul truck was stuck in a mountain of snow, and I had to shovel it out and cleared it off before leaving. Every location I’ve ever been to has had the trucks ready.
KEVIN M