The truck was fine and had no issues with the vehicle. I did the online reservation and scheduled for 30 minutes before store opening, which was an option where you electronically pick up/check out the vehicle through the app. The app worked great, but the employees at the location are very rude (as many others have indicated in their reviews). The manager sent me a text 5 hours after my reservation had been made saying the truck would not be ready at the promised time on the following day. I called the location immediately (during business hours) and got voicemail……only to find out the mailbox was full and I couldn’t leave a message. I ended up calling U-Haul directly because the online portal promised a $50 guarantee if they failed to keep the scheduled time. I was transferred to a U-Haul corporate ‘manager’ named Angela and she was so very unprofessional. The good news is after several phone calls and persistency, the truck was there on time and ready as promised. The guy at the pick-up/drop off location clearly hates his job and he doesn’t mind showing it. As long as you don’t mind dealing with rude and unprofessional people, this place is fine. For me, I will find another location in the future and I hope no one reading this ever has to deal with Angela.
Stewart H
Ezmissions com Alpharetta
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alpharetta, GA 30009
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- 4.5 Average Customer Rating
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The representative that day was not friendly and appeared to not want to be there. He was very short with his answers and when my husband asked him to check if the connection was working correctly, he stated that he really didn’t want to but he would. He stated that he knew everything was working properly but he checked it prior to us coming. Doesn’t your policy state that the connection has to be checked and working properly before we take the hitch? Everything else went smoothly.
Kowanda TRobert, was Extremely helpful and efficient. Seemed to excel at handling multiple tasks at once.
jim bJustin and Robert were excellent in communicating fleet availability and pricing and Robert was prompt in getting me hooked up and on the road. The entire transaction was quick and efficient. I highly recommend this location.
Heidi WThis was the best experience I’ve ever had at a Uhual. The person working there is the best employee you have.
Christopher C