I dropped off during off-business hours, and this location is supposed to support 24 hours drop-off. When I arrived, I found the gates of the facility closed. Also, no instructions were provided on where to park the truck. I parked on the street outside, since a few other trucks were parked there as well. To make matters worse, the boxes of the key drop-off was itself locked and I could not drop the key there. I had to call uhaul a few times I got connected to the right department, and they advised me to drop off in the mailbox attached to the door. Again, no instructions mentioned there. Horrible experience. Took me around 45 minutes to do a routine truck drop off.
Syed S
Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ancaster, ON L9G4V5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing. The women who checked me in was absolutely wonderful. I had an issue with my banking and she was very patient and kind.
TRACY BU-Haul is an absolute joke of a company. I booked my truck almost TWO MONTHS in advance, only to get a call TWO DAYS before pickup telling me my location had been changed. Not just down the road — but 30 minutes past my original spot, plus 30 minutes back. That’s a full hour wasted after I already had a 4-hour drive. When I asked if they could at least try to find something along my route, they couldn’t be bothered. The person on the phone was rude, dismissive, and made it clear they didn’t care at all about helping me. To add insult to injury, on my drive I passed FOUR trucks sitting in a lot that were the exact type I had reserved. Don’t tell me it’s about “availability” when the trucks are sitting right there. This company is dishonest, disorganized, and doesn’t give a damn about their customers. Save yourself the stress and go anywhere else — U-Haul is a scam.
John CThe facility and staff were excellent. Uhauls online booking platform is not very user friendly and needs updating.
CHRISTOPHER DLiterally everything
Michelle W