Customer Reviews for Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)

700 reviews

1235 Osprey Dr   Ancaster, ON L9G4V5
(Hwy 2 & 53)

(905) 304-1515

Hours

  • Mon–Sat
    9:30 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(905) 304-1515

1235 Osprey Dr
Ancaster, ON L9G4V5
(Hwy 2 & 53)

Services at this Location:

Hours

  • Mon–Sat
    9:30 am–3 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. They were super helpful and accommodating

Corinne N. 
Rating:
1.0

Overcharged

Abdul B. 
Rating:
5.0

Perfect location for me

Roger R. 
Rating:
5.0

Customer did not leave a comment.

steve R. 
Rating:
5.0

Officer staff were very friendly and the transition was seamless. Vehicle was fine but the staff is what made the experience great.

Dan S. 
Rating:
5.0

The person who served me was absolutely terrific.

eric S. 
Rating:
5.0

Customer did not leave a comment.

Reno C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Great job 👏

Edward T. 
Rating:
1.0

I called on Thursday the 24th, 2022, to check that the pickup truck I was to pick up on the following day was on the lot and as well check that it had a towing receiver. We arrived Friday the 25th to pick up the truck to find there were muddy dog footprints and dog hair all over the passenger seat and middle armrest. It was a mess. The truck had been there at least 24 hours and had not been cleaned. I had to spend my time to vacuum and wash out the truck. It was really disappointing. The fellow hadn't bothered to clean it and just said that's the way it is! We were in a bind or we would not have accepted the truck. The attitude of the fellow that rented it to us was very indifferent, take it or leave it! I have not experienced this EVER at a U-Haul dealership. I was not offered any compensation for my time to clean it other than I wouldn't be charged if it was not clean when I returned it. I have rented from U-Haul many times, and have had really good experiences but this was not one of them.

Terrance B. 
Rating:
4.0

Customer did not leave a comment.

Elwood Richard E. 
Rating:
4.0

Open earlier & stay a bit later.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

Have longer hours. We needed the truck longer but you were closed when we wanted to drop it off.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Change there attitude. Also make them knowledgable so as to not waste people's time. Stop being rude and ignorant. Have equipment properly harnessed and have adequate adapters on hand . And don't be rude this is biggest issue not pleasant to deal with and wasted my time and gas first day then rude and ignorant upon drop off. Not we ever using this location again.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Received much assistance, very helpful and very professional

Scott M. 
Rating:
5.0

All went well

Robert F. 
Rating:
4.0

Availability of trucks was the only issue, needed something smaller than what I ended up taking, but besides that no issues

Namit G. 
Rating:
5.0

The rep was proactive and polite.

Peter B. 
Rating:
2.0

The location was not the issue. The truck leaking water when it rained and the auto transport tire strap coming loose several times was why I was not happy with this particular move. It was a long one and very costly. We had to divert our trip several times to compensate for the leaking and fear of losing the van attached to the auto transport. The location was great in Ancaster but I didn't even pick up the truck there.

Ian M. 
Rating:
4.0

The agent on site was friendly and very helpful. Quick and efficient pickup and return.

TERRY G. 
Rating:
4.0

Clarifying the rent rates in advance. Getting more modern trucks.

Shairdel A. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mariusz S. 
Rating:
5.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Very good place to rent vehicles from,

Heikki A. 
Rating:
5.0

The service was quick and friendly. Thanks!

Lina K. 
Rating:
5.0

Customer did not leave a comment.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

Lorie J. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Nothing great customer service and very friendly staff.

ALASTAIR B. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Extra day rental for free was great

Kevin C. 
Rating:
3.0

Passenger side mirror is loose and spins freely. No visibility when changing lanes. Dangerous. Last customer left tank at 1/4 full and paid charge. Agent knew this but left it at 1/4 tank. I received the equipment and had to add stop to fuel for my move.

Glenn C. 
Rating:
2.0

pickup was a real problem as site was closed and only on-line pickup was available. I was led to believe site was open & pickup could be done in person. Fortunately, phone help was beyond excellent & eventually I was able to retrieve vehicle.

David T. 
Rating:
4.0

Have another type of return plan. Not the link via phone. It didn't work, I couldn't turn on location. Maybe a form to fill out on return and an email to send photos.

Shawna C. 
Rating:
5.0

The gentlemen who works at the Ancaster mini location has great customer service!

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Vehicle was very dirty and salt ridden inside and out. I had to go and get the windows cleaned so that I could drive it safely.

Susan M. 
Rating:
5.0

I have serious privacy and security concerns that as a condition of rental, U-Haul demands an electronic scan of my driver's license. I believe this is a personal privacy over-reach. The long-term risk of providing such sensitive personal information weighed against the act of renting a vehicle for 4-hours is unjustified. No company today can guarantee they will not be hacked thereby placing my personal information into hands that may cause me long term harm. How can you improve your service? Stop collecting e-scans of your customer's driver license information. Don't make e-scans a condition of rental. If a customer refuses an e-scan of their drivers' license, then simply photocopy the license and return the photocopy to the renter upon vehicle return.

David H. 
Rating:
5.0

All was good the guy helped me is very kind and helpful

Samara S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Andres U. 
Rating:
5.0

Customer did not leave a comment.

TODDM S. 
Rating:
3.0

I ordered two hand trucks but only got one, which was really annoying for my move. Other than so, everything was good and the truck was well maintained and drove well.

Syed Abdul W. 
Rating:
5.0

Not a whole lot. Everything went smoothly

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Great service, and the truck was in great condition. I highly recommend this location!

Adrian B. 
Rating:
5.0

Great service from the gentleman at the desk. The headlights on the truck were very dim and should be looked at by maintenance. I found it very hard to see on the highway and on City roads where there were no lights I had to use high beams to get any type of light on the road. Once I return the truck I was very frustrated because I could not shut the cabin light off. The process of returning the truck was equally as frustrating because it was pouring rain like I've never seen before and I could not download the app to make it easy for me to return at 11 p.m. at night. I think that process is flawed and needs rethinking. I returned the truck with no problem except for those issues. I appreciate your time.

Anthony L. 
Rating:
4.0

I would have given an excellent review HOWEVER they should have said that as the location would be closed the day I returned the vehicle that I needed to keep the keys WITH ME before finishing the return online. There are many steps that require photos. It took forever to return this vehicle.

CARRIE K. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Kun Y. 
Rating:
4.0

Need to increase GPS range to pickup 24/7. I was in the driveway of the location and it said I wasn't there yet and could not start my checkin. I had to move multiple times before I found a location where it recognized that I was there so I could get the checkin process to start

R Jeffrey J. 
Rating:
5.0

Computer system showed my reservation on my phone and in email confirmation for 9 am as requested. Dealer computer showed 10 am when I arrived (Sept 2nd rental - Norton). The location manager made everything right 😃, but the computer system is obviously flawed.

JONATHONA N. 
Rating:
5.0

Prompt, courteous, a pleasure to deal with.

Carol L. 
Rating:
5.0

This location is very secure and we feel very safe when using the storage here which we have used for a year and now returned to use this storage again. The staff is super friendly and always ready to help. The facilities are very well maintained and clean.

PAULJ C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJAMES W. 
Rating:
5.0

Customer did not leave a comment.

SEANANDREW C. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
5.0

JD is aways helpful, courteous, and professional. A real asset!

Michael Stephen G. 
Rating:
5.0

The only location I use for my truck rental needs!

DOMENICO B. 
Rating:
5.0

Business hours should be extended to 5pm.

Bill F. 
Rating:
1.0

Air conditioner is not working. So, it's terrible for this hot weather. I recommend to check and repair the air conditioner.

Kyujin C. 
Rating:
1.0

Be a little more lenient with repeating customers. Charged $30 for 15 lt of fuel for being slightly under the return level.

JOSEPHT I. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

Customer did not leave a comment.

Anton A. 
Rating:
5.0

Service was excellent. JD was super helpful and took time to explain and help me through the process. Great employee!

Sofia B. 
Rating:
4.0

Customer did not leave a comment.

LESLIEA K. 
Rating:
4.0

Service and vehicle were fine. Perhaps more clarity on return procedures. Verbal instructions were to just park the vehicle and drop the key in the after-hours slot. I had missed the message regarding the online return process and was back home before I saw it. Otherwise, no issues.

DAVIDJ M. 
Rating:
5.0

Have gas tank full so when returning vehicle you just have to top it up. Rather than try to figure out how many litres are needed to bring the tank back to the starting level. Very confusing. We returned the vehicle after hours and the self return process was very easy to complete, just fill in some information on line and take a few pictures.

Caroline M. 
Rating:
5.0

Customer did not leave a comment.

Arald T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEA L. 
Rating:
4.0

I didn't ask the insurance, but the clerk charged me.

LANG B. 
Rating:
5.0

Friendly, fast, service. Excellent experience!

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Yuri B. 
Rating:
2.0

I was detained at work for an additional 1/2 April 15th waiting for my email confirmation, finally I called back and the guy that answered chuckled and said, "oh, they put a typo in your email address" I was less than impressed.

Jorge R. 
Rating:
5.0

Best customer service I've ever had

Cecil C. 
Rating:
4.0

Customer did not leave a comment.

Mae W. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

JANETL W. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Milorad V. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
4.0

More vehicles and vehicle choice.

Andra J. 
Rating:
5.0

Very quick and easy to rent

roger B. 
Rating:
5.0

Not much. The service provided by JD and Adam at the U-Haul Ancaster location was excellent The only thing I might change is the very high mileage (97,000 mies) on the truck that I rented.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

saravanan E. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

My online rental got off to a rough start. That's when JD from Ancaster took over and fixed everything within minutes. More than satisfied with his efforts. Less than impressed with Uhaul online experience.

MICHAEL S. 
Rating:
5.0

The person that served me at check out was really nice. Very friendly and helpful

Sarah G. 
No reviews have been submitted for this location.

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