Customer Reviews for Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)

640 reviews

1235 Osprey Dr   Ancaster, ON L9G4V5
(Hwy 2 & 53)

(905) 304-1515

Location Hours

  • Mon-Sat: 9:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 304-1515

1235 Osprey Dr
Ancaster, ON L9G4V5
(Hwy 2 & 53)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Need to increase GPS range to pickup 24/7. I was in the driveway of the location and it said I wasn't there yet and could not start my checkin. I had to move multiple times before I found a location where it recognized that I was there so I could get the checkin process to start

R Jeffrey J. 
Rating:
5.0

Computer system showed my reservation on my phone and in email confirmation for 9 am as requested. Dealer computer showed 10 am when I arrived (Sept 2nd rental - Norton). The location manager made everything right 😃, but the computer system is obviously flawed.

JONATHONA N. 
Rating:
5.0

Prompt, courteous, a pleasure to deal with.

Carol L. 
Rating:
5.0

This location is very secure and we feel very safe when using the storage here which we have used for a year and now returned to use this storage again. The staff is super friendly and always ready to help. The facilities are very well maintained and clean.

PAULJ C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJAMES W. 
Rating:
5.0

Customer did not leave a comment.

SEANANDREW C. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
5.0

JD is aways helpful, courteous, and professional. A real asset!

Michael Stephen G. 
Rating:
5.0

The only location I use for my truck rental needs!

DOMENICO B. 
Rating:
5.0

Business hours should be extended to 5pm.

Bill F. 
Rating:
1.0

Air conditioner is not working. So, it's terrible for this hot weather. I recommend to check and repair the air conditioner.

Kyujin C. 
Rating:
1.0

Be a little more lenient with repeating customers. Charged $30 for 15 lt of fuel for being slightly under the return level.

JOSEPHT I. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

Customer did not leave a comment.

Anton A. 
Rating:
5.0

Service was excellent. JD was super helpful and took time to explain and help me through the process. Great employee!

Sofia B. 
Rating:
4.0

Customer did not leave a comment.

LESLIEA K. 
Rating:
4.0

Service and vehicle were fine. Perhaps more clarity on return procedures. Verbal instructions were to just park the vehicle and drop the key in the after-hours slot. I had missed the message regarding the online return process and was back home before I saw it. Otherwise, no issues.

DAVIDJ M. 
Rating:
5.0

Have gas tank full so when returning vehicle you just have to top it up. Rather than try to figure out how many litres are needed to bring the tank back to the starting level. Very confusing. We returned the vehicle after hours and the self return process was very easy to complete, just fill in some information on line and take a few pictures.

Caroline M. 
Rating:
5.0

Customer did not leave a comment.

Arald T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEA L. 
Rating:
4.0

I didn't ask the insurance, but the clerk charged me.

LANG B. 
Rating:
5.0

Friendly, fast, service. Excellent experience!

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Yuri B. 
Rating:
2.0

I was detained at work for an additional 1/2 April 15th waiting for my email confirmation, finally I called back and the guy that answered chuckled and said, "oh, they put a typo in your email address" I was less than impressed.

Jorge R. 
Rating:
5.0

Best customer service I've ever had

Cecil C. 
Rating:
4.0

Customer did not leave a comment.

Mae W. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

JANETL W. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Milorad V. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
4.0

More vehicles and vehicle choice.

Andra J. 
Rating:
5.0

Very quick and easy to rent

roger B. 
Rating:
5.0

Not much. The service provided by JD and Adam at the U-Haul Ancaster location was excellent The only thing I might change is the very high mileage (97,000 mies) on the truck that I rented.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

saravanan E. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

My online rental got off to a rough start. That's when JD from Ancaster took over and fixed everything within minutes. More than satisfied with his efforts. Less than impressed with Uhaul online experience.

MICHAEL S. 
Rating:
5.0

The person that served me at check out was really nice. Very friendly and helpful

Sarah G. 
Rating:
4.0

Was a nice experience.

allan S. 
Rating:
5.0

Nothing. It was an excellent experience.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

PETER V. 
Rating:
5.0

The lady at this location was very friendly and courteous. A pleasure to work with.

Tracey D. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
4.0

Customer did not leave a comment.

Peter V. 
Rating:
2.0

The customer service at the pickup location was good. Unfortunately overall we are very unimpressed we had to drive 30mins out of our way to pick up our truck when we booked weeks in advance and have more than 5 U-Haul locations much closer to our old house, including one within walking distance! Truly ridiculous that we could not have our truck at the location we requested or a location closer than a 30min drive in the opposite direction of where we lived and were moving to. Truck was also very dirty and had broken glass in the back, not impressed. My furniture has black dirt all over it which I will now have to pay to clean. Not impressed.

Matthew O. 
Rating:
3.0

Refer to the previous two problems described

JAMIE R. 
Rating:
1.0

My RESERVATION was changed last minute and put me 3 hours behind schedule. Staff were unwilling to help, the vehicle felt unsafe, the drop off was in the middle of nowhere with nobody there and the bill was more than quoted.

andy S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The customer service rep was fantastic.

Colin L. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Benn A. 
Rating:
3.0

Manager was very nonchalant about COVID cleaning of equipment. When I asked about a walk-around of the truck to inspect for damage, he said, “Go ahead, that's up to you. I've already done mine.” And the he walked away from me.

John B. 
Rating:
3.0

Somewhat hard to find and the picture of the 'location' was on the wrong truck so it was difficult to determine which truck was mine.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

DANIELM S. 
Rating:
5.0

Customer did not leave a comment.

Shayne J. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Clean the Van it was very dirty specially the driver and passenger area. I have to clean it before driving it.

Blanca M. 
Rating:
5.0

Thank you for the help to make our move a bit more at ease. Clean enclosed trailer and was easy to haul.

Debra S. 
Rating:
5.0

Staff at this location are amazing, from booking to return it's just seamless.

James M. 
Rating:
5.0

Great customer service . Super employee.

William L. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Great email information provided that let us return the rental very easily without any issues.

Shiva S. 
Rating:
5.0

No need to change a thing, check in and pick up was seamless. This is the third time we have rented from this location and it will not be the last.

James M. 
Rating:
5.0

Everything was good. But when filling the fuel tank based on being empty to 3/4 full did what the graph said and ended up filling the tank completely. So an extra 30 dollars or so but what can you do......????

Richard L. 
Rating:
3.0

Mobile check in and return is extremely slow and time consuming process. An app would be much better suited. Also, the website has crashed on me numerous times.

Lorin T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

MELANIE L. 
Rating:
4.0

Very good, no hassle experience.

Rod L. 
Rating:
4.0

Noting I can thaink of, friendly staff on hand

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Joanne S. 
Rating:
4.0

The customer service was great and everything was explained it made the pick up and drop off so easy.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

Ioana S. 
Rating:
5.0

Customer did not leave a comment.

Joanne S. 
Rating:
5.0

Customer did not leave a comment.

Anand P. 
Rating:
5.0

Customer did not leave a comment.

Daniela E. 
Rating:
5.0

Nothing

Peter V. 
Rating:
4.0

Customer did not leave a comment.

Antonino L. 
Rating:
5.0

Customer did not leave a comment.

Arald T. 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

The truck was fine but the pickup was a disaster. Took Uhaul 10 minutes to 'approve' me despite having filled out all the information beforehand. I entered all the license and contact information using the link provided beforehand and then had to do it all again when I got to the location. What was the point? Then the key location provided was completely wrong. It told me key box 1, when it was actually in the back of the truck. Another 10 minutes wasted trying to open a lock that I didn't have the code for and a call to Uhaul to get the actual location. The $19.99 rental fee sounds great but the mileage charges were ridiculous. I got charged $62 for driving 37 miles. It would have been cheaper to hire a truck for a whole day from somewhere else, even though I only needed it for an hour.

Christopher S. 
Rating:
5.0

The website for 24/7 is awful! Joe the manager for the area was fabulous!!! He stayed on for over 30 minutes while we tried to connect !

John D. 
Rating:
5.0

Customer did not leave a comment.

Roman J. 
Rating:
5.0

Customer did not leave a comment.

Roman J. 
Rating:
5.0

We dropped off the keys at night, but when spoke to the associates there previously, the lady that works there was very helpful and nice.

borjana T. 
Rating:
5.0

Everything was great. Friendly and helpful staff. Price was very reasonable. I love the location. Truck drove well and was very clean. If I require a need for a rental truck in the future, Uhaul will definitely be my choice. Thank You.

Joseph M. 
Rating:
1.0

Stop selling the gas for more then what it cost at a gas station. Stop saying it's $70 to rent then when we bring the trucks back it's $165

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Get it right the first time so I dont have to go to a seperate place for my decent work

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Service on the phone and in person was excellent. Very helpful and friendly.

Cecil C. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Uhaul was very kind to accommodate my needs especially in a difficult situation where a sudden situation happened where I needed assurance I could pick up the truck at a later time. I am very appreciative of their kindness and would definitely use their services again. Thank to Kim and her associates at the Ancaster Osprey location.

Gawain T. 
Rating:
5.0

Customer did not leave a comment.

Nick G. 
Rating:
5.0

Customer did not leave a comment.

Jopseph T. 
No reviews have been submitted for this location.

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