Customer Reviews for Ancaster Mini Storage Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ancaster Mini Storage Ltd

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Tracey D.
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The lady at this location was very friendly and courteous. A pleasure to work with.

Sandra W.
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Customer did not leave a comment.

Peter V.
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Customer did not leave a comment.

Matthew O.
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The customer service at the pickup location was good. Unfortunately overall we are very unimpressed we had to drive 30mins out of our way to pick up our truck when we booked weeks in advance and have more than 5 U-Haul locations much closer to our old house, including one within walking distance! Truly ridiculous that we could not have our truck at the location we requested or a location closer than a 30min drive in the opposite direction of where we lived and were moving to. Truck was also very dirty and had broken glass in the back, not impressed. My furniture has black dirt all over it which I will now have to pay to clean. Not impressed.

JAMIE R.
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Refer to the previous two problems described

andy S.
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My RESERVATION was changed last minute and put me 3 hours behind schedule. Staff were unwilling to help, the vehicle felt unsafe, the drop off was in the middle of nowhere with nobody there and the bill was more than quoted.

Mark C.
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Customer did not leave a comment.

Colin L.
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The customer service rep was fantastic.

Martin H.
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Customer did not leave a comment.

Benn A.
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Customer did not leave a comment.

John B.
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Manager was very nonchalant about COVID cleaning of equipment. When I asked about a walk-around of the truck to inspect for damage, he said, “Go ahead, that's up to you. I've already done mine.” And the he walked away from me.

Sarah B.
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Somewhat hard to find and the picture of the 'location' was on the wrong truck so it was difficult to determine which truck was mine.

DANIELM S.
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Customer did not leave a comment.

Shayne J.
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Mark C.
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Blanca M.
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Clean the Van it was very dirty specially the driver and passenger area. I have to clean it before driving it.

Debra S.
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Thank you for the help to make our move a bit more at ease. Clean enclosed trailer and was easy to haul.

James M.
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Staff at this location are amazing, from booking to return it's just seamless.

William L.
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Great customer service . Super employee.

Steve H.
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Customer did not leave a comment.

Shiva S.
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Great email information provided that let us return the rental very easily without any issues.

James M.
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No need to change a thing, check in and pick up was seamless. This is the third time we have rented from this location and it will not be the last.

Richard L.
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Everything was good. But when filling the fuel tank based on being empty to 3/4 full did what the graph said and ended up filling the tank completely. So an extra 30 dollars or so but what can you do......????

Lorin T.
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Mobile check in and return is extremely slow and time consuming process. An app would be much better suited. Also, the website has crashed on me numerous times.

David S.
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Customer did not leave a comment.

MELANIE L.
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Customer did not leave a comment.

Rod L.
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Very good, no hassle experience.

Kenneth S.
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Noting I can thaink of, friendly staff on hand

Joanne S.
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Customer did not leave a comment.

Kerry S.
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The customer service was great and everything was explained it made the pick up and drop off so easy.

Ian R.
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Customer did not leave a comment.

Ioana S.
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Customer did not leave a comment.

Joanne S.
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Anand P.
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Daniela E.
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Customer did not leave a comment.

Peter V.
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Nothing

Antonino L.
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Customer did not leave a comment.

Arald T.
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Customer did not leave a comment.

Carmen P.
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Customer did not leave a comment.

Sam S.
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Thomas G.
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Christopher S.
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The truck was fine but the pickup was a disaster. Took Uhaul 10 minutes to 'approve' me despite having filled out all the information beforehand. I entered all the license and contact information using the link provided beforehand and then had to do it all again when I got to the location. What was the point? Then the key location provided was completely wrong. It told me key box 1, when it was actually in the back of the truck. Another 10 minutes wasted trying to open a lock that I didn't have the code for and a call to Uhaul to get the actual location. The $19.99 rental fee sounds great but the mileage charges were ridiculous. I got charged $62 for driving 37 miles. It would have been cheaper to hire a truck for a whole day from somewhere else, even though I only needed it for an hour.

John D.
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The website for 24/7 is awful! Joe the manager for the area was fabulous!!! He stayed on for over 30 minutes while we tried to connect !

Roman J.
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Customer did not leave a comment.

Roman J.
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Customer did not leave a comment.

borjana T.
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We dropped off the keys at night, but when spoke to the associates there previously, the lady that works there was very helpful and nice.

Joseph M.
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Everything was great. Friendly and helpful staff. Price was very reasonable. I love the location. Truck drove well and was very clean. If I require a need for a rental truck in the future, Uhaul will definitely be my choice. Thank You.

Jeffery B.
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Stop selling the gas for more then what it cost at a gas station. Stop saying it's $70 to rent then when we bring the trucks back it's $165

Ralph K.
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Customer did not leave a comment.

Robert B.
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Get it right the first time so I dont have to go to a seperate place for my decent work

Rob M.
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Customer did not leave a comment.

Cecil C.
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Service on the phone and in person was excellent. Very helpful and friendly.

Douglas D.
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Customer did not leave a comment.

Gawain T.
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Uhaul was very kind to accommodate my needs especially in a difficult situation where a sudden situation happened where I needed assurance I could pick up the truck at a later time. I am very appreciative of their kindness and would definitely use their services again. Thank to Kim and her associates at the Ancaster Osprey location.

Nick G.
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Customer did not leave a comment.

Jopseph T.
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Customer did not leave a comment.

Melvin S.
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The van could have been a cleaner one insisde & out however, the represenative JD was very good. We will use this location again. Thank you!

Tim H.
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Customer did not leave a comment.

Olutobi S.
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Customer did not leave a comment.

IRENE L.
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Joe, JD, and Adam went above and beyond. I had somewhat complex requirements which necessitated a guarantee of what I wanted to be there on Tues. Morning (or it would have hit the fan!). Not to mention that I had to cancel part of the equipment a few days before. They went above and beyond to help me out and were courteous, and helpful and fun! A great experience which I will repeat and recommend. Thank you Uhaul.

Mike S.
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I was overcharged. I was charged for renting a dolly and furniture pads which after I received the email receipt and called the rental location, they agreed weren't rented to me. I am still awaiting a refund on my card. It shouldn't be up to the customer to point out that these items weren't rented to them, post rental on an emailed receipt.

Ken B.
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Customer did not leave a comment.

PAUL C.
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Very nice lady but i had to load the trailer myself. She should have help

Christopher H.
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Michael L.
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Customer did not leave a comment.

Lang B.
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Customer did not leave a comment.

Barry L.
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Customer did not leave a comment.

Starward H.
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Customer did not leave a comment.

Jaydeep B.
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Clean, yes. The oil light was on from the time we picked up the vehicle. We were told it was of no concern, but we were a little nervous while we had the vehicle.

Lorraine M.
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Availability was pretty good but possibility could be earlier than 9 a.m. Otherwise we were very satisfied with the truck and staff.

Nicholas D.
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Customer did not leave a comment.

Jose P.
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Confusing. Locked. Difficult to deliver outside of hours. Had to figure it out. Could not get into locked location and no place to park outside. No box indicated to drop off keys so dropped it in postal box. The uhaul app was excellent in delivering the truck after hours but the location was confusing and closes early very day (at 3 pm). We were there at 4pm with the intent of delivering during usual office hours.

Philip H.
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The steering wheel shook and you had to hold it with both hands to keep it from going in the ditch and your pricing on your advertisements is severely miss leading I paid over $300 to use this crappy truck for four hours

Mark C.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Stephen R.
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james N.
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Inside of van smelled like some sort of farm animals had been transported and floor was not clean.

Christopher H.
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Customer did not leave a comment.

ROB C.
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Overall great experience. Would recommend this location to others for sure.

Danielle B.
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Uhaul made the decision to switch the location I wanted to pick up at, which was 40 mins away from where I wanted and also changed my pickup time to 2 hours after the time I had scheduled! Awesome job people! Great way to add unnecessary stress to movers already stressful situation!

Kenneth S.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Brenda M.
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The registration was difficult The vehicle was not easy to get The dolly was not in the vehicle

James D.
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The online experience was awful. We wanted the truck for the previous day. Didn't receive it. Threw the whole moving schedule way off. The whole experience left a very bad taste

guy E.
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Easy return, no troubles do polite and friendly

ROBERT L.
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We were not sure of the amount of gas needed to travel to Toronto and back. We put way too much gas in the tank and returned with an additional half tank of gas above the required amount. I asked if we would be credited for this, or at the very least given credit towards further service. No answer yet, and the location had to discuss this with head office. If I returned the vehicle with less gas than what was there, I would be charged a fee for gas. So why can't I get a credit for the additional gas, using this same principle? I hope to receive an answer, and more importantly, I hope to be given a credit. Thank you.

Brendon S.
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Written or email instructions for after hours return would be helpful, thanks.

michael L.
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The staff at the location was pleasant and helpful. The location was very clean. The truck itself was not that great.

Brian S.
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If no one is on site, and a note is left directing folks to call the site next door for service, do not assume that all customers have their own phone and are able to do that.

Janelle A.
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Do not use online check in. It was not very convenient, took longer than it would have to use a person, and requires a strange approval process such as a rental lease agreement or calling an employer to verify. How can they can an employer on a Saturday if they are closed and you have no rental agreement? You can slo put an alternative contact instead, who uHaul calls and speaks with. It was overall invasive, and I had to submit photos of my drivers license which I was not comfortable with. Location was great and helpful. But do not use online check in.

Ruzica B.
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I was disappointed with having to rent a 26 foot truck when I had reserved a 20 foot truck one week earlier. Also, their ability to approximate distance sucks. When the were told I was going to Kingston from Burlington (and back) they approximated 60 Km. REALLY! I ended up with an extra $161.00 charge. Next time it will be budget or discount. Never U-haul again.

Jeffrey B.
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I picked up my rental van, signed the paperwork, and as I drove out of the lot I glanced at the paperwork and the odometer and noticed that the odometer was reading 30km higher than the ‘out' reading on the paperwork (ie. if not corrected I would be charged an additional 30km over and above what I actually drove). It was just a fluke that I happened to look at the odometer and the paperwork at that moment, normally I wouldn't, and had I not looked I would have had no recourse upon returning the van at the end of the day. I returned immediately and the agent at the location did correct the paperwork, however that's simply not good enough. This is the kind of error that just CANNOT happen, as it is tantamount to fraud. It's a fairly simple thing...when a vehicle is returned, the mileage goes into the system, and when it goes out, the next rental starts at that same mileage. If the vehicle is used by employees or shuttled between locations between rentals, there absolutely MUST be systems in place to account for that use, especially in a company the size of uhaul. This is an issue of integrity, brand reputation, and trust. For me, trust in your brand has been lost. All I was offered was a cursory apology, and I was still charged normally for the rental. This simply tells me that your company really doesn't grasp the gravity of this issue. It's not about the money for me...it was a short rental and only a 30km discrepancy so I only would have been charged an extra $20 or so (although still a 50% premium over what I'd planned on spending). This is about the absence of controls in place at your company to prevent fraudulent billing. If the controls aren't in place, then who's to say that this couldn't happen on a larger scale to any unsuspecting customer? Very disappointed.

Harvarinder K.
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Customer did not leave a comment.

Trishul S.
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Dropped off the van after hours. The location is probably safe, but after hours (9:30 pm) it seemed a little sketchy. Again, very happy with U-haul as a rental company for moving supplies and vans. Very convenient and extremely flexible and helpful!

ron J.
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Customer did not leave a comment.

Craig H.
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Customer did not leave a comment.

Maria C.
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The staff was knowledgable and helpfull, I have used this location two times already and I would definately do it again.

Laurel G.
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Customer did not leave a comment.

Eric F.
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John was very helpful in attaching the rented trailer.

Elizabeth K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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