Yes is only because staff that had nothing to do with my Uhaul where friedlier han the Uhaul down thw street on old seward.
WENSON G
International Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anchorage, AK 99518
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The pickup was not properly prepared, the truck bed still had a 6 inch layer of snow from the snow fall the previous day.
Arness GLoved the location and service. Not happy with the customer service. The female staffer treated me as if I was trying to steal the truck. I chose the mobile pick up option (using my phone) instead of the in-person counter option. I entered the combo code into the lock box outside to get the truck key. Then the staffer came outside. I asked: "How do I work this sliding thing on the lock to open it?" She said: "You dont. Follow me inside." I felt like she thought I was trying to steal a vehicle. I then told her I had gone thru the mobile process, so what was the point of me coming to the counter to get the key? I think she then realized I had entered the correct lock combo code to get the truck key...so I must be a legitimate customer. Her whole attitude changed, and she became nice and handed me the truck key. But up until then...she was rude and forceful. Not happy.
Neal FThere were no personnel to help. Might be good to clarify that everything here is done with the app in case someone needs help. It was fine but I was ble to figure it out.
BONNIE TI would not, and could not recommend this location until the issue is affecting my rental are resolved. The employees at this location were excellent and highly recommend recommendable. However, the equipment that I rented turned out to be not in good repair in a way that was not obvious upon casually getting the vehicle, specifically the bottom center maintenance hatch turned out to be loose and I nearly fell through! This vehicles back door was also exceedingly hard to shut. this vehicle never should have been rent it out in its condition. I have rented a number of U-Haul’s, and I have never had either of these issues much less both in one vehicle. as a result of the hatch in the back of the truck come and completely open, I was not able to use the ramp on the vehicle, which made it really impossible to accomplish all of the moving. They needed to get done and made the job much more difficult. I was extremely dissatisfied by these circumstances. I would like a refund of my rental fee during this past rental. I also hope that this truck is sent for review and repair to ensure it is safe for another renter. I would like to contact from management to ensure that a refund is discussed and handled. I give great credit to the staff at the location, they were exceedingly kind and helpful. I am hopeful that their calls to management regarding the condition condition of this truck are taken seriously.
ERICA R