Was charged a fuel charge when I returned the truck with MORE fuel than I started with...was charged for insurance when I DID NOT want nor purchase insurance...was charged for 2 days when I was told I would be credited for time I didn't use..was NOT told that applied if I returned it within 24 hours...I was unfairly charged for several things, and I'll probably NEVER use Uhaul again
Jon W.
Liberty Food Mart BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anderson, SC 29621
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Customer Reviews
- 3.5 Average Customer Rating
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The woman here automatically rented us the most expensive truck that was far too large for our needs and a safety hazard to drive. She claimed all the other trucks at the location were damaged or broken down, despite them being marked "available" on the website.
Matthew P.Lady was very rude; upon return the lady tried to charge me for extra stuff like fuel and and after hours service fee. When I question her she told me I would have to take it up with U-Haul customer service that it wasn't her problem. The customer service agent was very nice and helpful and got the issues resolved quickly and reimbursed me for the charges that the lady at the drop off location added. I would not recommend renting from this location due to their lack of customer service and they don't clean the vehicles if they come back dirty they tell you it's not thei job or problem.
Johnathan T.Tell the customer ever dealt
Buford C.I didn't receive rules and regulations document to my email but I did get it on text message. However, it disappeared shortly after. I would have expected to get an itemized list of my bill to see how final cost was determined and there needs to be a way the customer can call and talk to owner directly without going to store. I don't know why I was charged so much. Only had truck 6hrs, replaced gas with extra, cleaned truck before return. Would be good to have information on how you calculated my total cost. Itemized reciept of total charges need to be sent to costumers for fair and honest practices. I don't and can't refer this business to anyone accurately without full transparency.
sharon P.