It wasn't a great experience. I called to schedule the U-Haul over the phone and was told I was all set. The person on the phone didn't take any payment information. I called at the U-Haul location the day before pick-up and even though it claimed to be open the door was locked. I called the number I was given. Someone answered the phone and said I was all set for pick-up between 10 and 2 when they were open on Saturday. My wife and I showed up at the location around 11am to complete payment and pick-up the van. The door said open and yet it was locked. I called and I was told that I had 24 hour no contact pick-up. I mentioned I hadn't given a license or made a payment. The person on the phone apologized and said he'd have someone to help us at the location within 15 minutes. The young man that showed up was apologetic and very nice. He said this location was remote only on the weekend and he didn't understand why we had been told otherwise. The door and sign said open. He was also shocked the door was locked on the Friday when I tried to make payment. The young man took good care of us and we were finally able to get on our way. A simple process turned bad. Overall experience was awful except for the young man that stepped up and gave us great customer service at the end.
MATTHEW S
Jackson Premier LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
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- 4.5 Average Customer Rating
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The parking lot is not safe. There is such poor lighting to see where you are walking, unsteady ground and side walks, vehicles parked so close together that is very dangerous for customers.
erik yStore was listed as open ..nobody on site. Was unable to use on line pick up Corporate help lined screwed up reservation after calling Complete and utter apathy from "help" line and outright incompetence.
JOHN PCha k the equipment over before the next rental.
James MNice people to deal with
GARY S