Small facility but they had the trailer I needed. In and out within a matter of minutes.
NICHOLAS S
Jackson Premier LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This sight took excellent care of me. I was not able to get what I needed at the U Haul near my home so my local store sent me to a site that was 30+ miles away. My son told me about this location so I called them and they were able to get me the cargo trailer I needed to take my camping gear AND they were only 10 miles away. If you need a U Haul rental go to the location on Jackson Rd in Ann Arbor - they have EXCELLENT customer service and can get you what you need if you give them a heads up.
Gail CNothing needs to be improved. Great customer service and communication and the vehicles are awesome.
Michael VThe folks working at this location were absolutely delightful and super helpful! I was having an issue with the U-Haul app at the time of my reservation and Zach helped me fix everything and even followed up later in the day to confirm with me that all was settled. Then, when the app tried to charge me for fuel I didn’t use upon returning the truck, Kai helped get the overcharge refunded. So, the people at this location are THE BEST, but the U-Haul app needs a lot of work!
Kristin V**Rating: 2/5** While I would rate the customer service highly — the staff were professional, courteous, and genuinely tried to be helpful — the overall experience with the equipment and rental process was very disappointing. Here are the issues I encountered: 1. I originally reserved a 20ft truck (Reservation #78666719) for pickup at the 2714 Ypsilanti, Michigan location. The day before my scheduled pickup, I received a call informing me that the truck would not be available at that location and that I would need to travel to a different location — Jackson Premier at 4900 Jackson Road #B in Ann Arbor. This was approximately 15 miles out of my way. 2. Upon arriving at the new location, I was told that a 20ft truck was not available after all. I had to settle for a 15ft truck. While the staff made every effort to assist and made several phone calls to try to resolve the issue, I still ended up waiting about 60 minutes — despite being the only customer there when I arrived. Very frustrating and disappointing. 3. The 15ft truck I was given had less than 1/16 of a tank of gas — just 42 miles to empty. I had to stop for fuel immediately before even beginning my trip, which added more time and inconvenience. **Overall, despite the professionalism of the staff, the lack of equipment availability, miscommunication, and poor vehicle preparation made this a frustrating and unsatisfactory rental experience.**
KEVIN R