When we went to drop off the truck no one was there. The door was unlocked and waited in the wait room for 30 min. Called the number and no one answered several times. Left the keys inside. Not happy about that because anyone could have went inside, got the keys and drove off and it would have been on me. Other than that it was a good experience.
Holly P
Jackson Premier LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I think the manager is excellent with all kinds of people including me. I dont rent U-hauls for fun. My experience here was efficient which is as good as it can be.
ROBERT RThe office was not open when I picked up the cargo van and the mobile app was extremely frustrating. I wasn't able to get through the numerous steps easily - it was confusing and the app kept buffering. It took me about 40 minutes to complete the process! Also, I noticed after I got gas that there was a message on the dash that the rear passenger tire was low. The tire did not appear low when we got to our destination but that should have been checked before I picked up the van. The staff at the location were helpful and friendly.
Susan LVery professional staff, accommodating last minute requests
EMIL SThe after hours pickup system is extremely flawed. The app sent me the wrong code to pick up the keys for the vehicle and I had to guess the code based on the worn down numbers on the dials. I was also required to enter information that I had already input when I made the reservation and subjected to an “approval” wait time, despite making the reservation in advance. There was no answer when I called the support line to get assistance with getting the keys from the drop box.
Jacob D