Superb service, easy to do business. Thank you very much.
ROLAND R
Mr Telephone Man
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Antioch, CA 94509
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkDome light would not turn off making it extremely dangerous to drive at night. I had to drive 40 miles at night on the highway with a lighted cab and no way to see the mirrors. When I returned the truck I notified an employee of the issue. He couldn't get the light to turn off but said " oh well, it doesnt matter". I also returned the truck with 25% more fuel than when I received it. I was denied compensation for the extra gas and faulty truck. This was very disturbing to me. I know this is not the correct way to deal with customers. I would like to be fairly compensated and most of all I want to make sure the dome light issue is resolved before they rent the truck again and unnecessarily cause an accident/injury. Upper management- please do something about this issue. You can do better than what I experienced.
Ash ZThey charged me extra 70 dollars. The truck was dirty, messy, and was a lot of dirt in the cargo area. The guy who checked me in tried to blame me for it and charge me for a cleaning fee, and I told them I got the truck in that condition, if I didn’t take pictures he would have still charged me. I had to go out in gas as the gas was only a quarter tank, I’m not really trippin off the gas but still. I asked for a paper receipt and he insisted on email receipt, I stated I wanted a paper copy, he gave me attitude about it and said I’d have to wait a couple mins just to print the receipt. Upon looking at the receipt, I saw I was charged an extra 70 dollars and he played dumb and said that it’s my banks fault, I then proceeded to say my bank has nothing to do with the extra charge coming from “Mr Telephone Man U-Haul” he said he’ll have a manager call me to discuss it. I still haven’t received a call or refund. I’ll give it a week and if the refund isn’t there then I’ll contact corporate. All in all, I definitely will not return to this U-Haul, I’ve never been charged for the miles before even using the truck. I’ve never had to pay it before so idk what was the deal this time.
Thomas VQuick and easy.
Raquel CI was offered a discount if we returned the truck to SF! Wonderful! Everything went smoothly. THANK GOD! May you ALL be saved and blessed! In the name of JESUS!
Pamela J