Excellent staff. I don’t like the dirt “road” though. There were potholes and got into a bit of a traffic jam because it’s only big enough for one way traffic
Nicholas L
Custom Bunk Beds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Antioch, CA 94509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Really shocked by the woman who runs this location. It appears to be a family run business; husband, wife, son & staff. The staff was FANTASTIC. The wife, Nan, was the problem. I booked my rental and gave a credit card on file. The morning of the rental I received a voicemail from her saying that I have 5 minutes to call back or she will be giving my rental to someone else. WHAT?? She says “we don’t hold equipment” haha, what. I had the rental reserved all day, my credit card is on file, and she felt it was appropriate to call and bully me around as if I was doing something wrong. Thankfully I saw the VM and called back right away but if I hadn’t and she gave my rental away, it would have ruined everything. I called around the area this was the only one. Of this rental available and I don’t work a normal job, this was my only day off the entire week to do this & under a time crunch, and she thought it was okay to risk that! The way she spoke to her son during check in was sad too. I wish she were a happier person and ran a better business. I heard her tell someone who was renting a RV that the cleaning fee was $3000 because they’re going to burning man, I understand an up-charge but I’ve rented from this location because and the RV cleaning fee was $30. Yes. $30 to $3000. Not only is it bad business, I felt bad for the staff having to deal with it every day. If I had the choice I would never rent from this location again.
KELSEY Mnothing
CELESTE KFRONT DESK WAS GREAT. HOWEVER, ONCE I WAS TOLD MY VAN WAS READY SOMEONE WHO WORKS THERE TOLD THE LADY THAT THE VAN NEEDED TO BE CLEANED AND IT WASNT READY YET. MY RESERVATION WAS FOR PICK UP AT 8AM AND I WAS AT THE PICK UP LOCATION AT 9AM. AFTER THE EMPLOYEE WAS TOLD THAT I WAS WAITING AND HE RAN OUT AND I WAS TOLD TO FOLLOW HIM TO MY VAN TO VERIFY THE VAN. AS I WAS DOING SOO THE EMPLOYEE VER RUDELY TOLD ME TO STEP BACK BECAUSE THE VAN WAS NOT READY AND HE DIDNT LIKE TO BE RUSHED AND THAT HE HAD TOLD MANAGEMENT THAT IT NEEDED TO BE CLEANED DAYS AGO AND WAS NEVER GIVEN THE TIME FOR IT. THE EMPLOYEE WAS UPSET THAT HE WAS BEING RUSHED AFTER WAITING 10 MINS HE SLAMMED THE DOOR TO THE VAN AND SAID TO ME " ITS READY NOW AND LETS SEE WHAT YOU DO WHEN IM GONE. OVER HERE RUSHING ME AND SHIT" AFTER HE WALKED AWAY WITH THE KEYS TO THE VANS AND SLAMMED THE DOOR TO GO INTO THE OFFICE. AFTER ANOTHER FEW MINS AS I WAS COMPLETING THE PHOTO VERIFICATION HE CAME BACK OUT AND SAID WHAT HOW DO YOU THINK YOU'RE GOING TO BE DRIVING NO ONE TOLD ME TO GIVE YOU THE KEYS. AND YOU'RE OVER HERE RUSHING ME." HANDED ME THE KEYS AND WALKED AWAY. LONG STORY SHORT I DID NOT LIKE MY EXPERIENCE WITH THIS LOCATION AND WILL NOT BE RETURNING. IF YOU'RE UNDERSTAFFED ON A WEEKEND PLEASE FIX THAT. HAVING TO WAIT AN EXTRA 30 MINS MADE BE LATE TO MY DESTINATION. ITS NOT THE CUSTOMERS FAULT. I DID NOT LIKE THE WAY THE EMPLOYEE SPOKE TO ME, AND THOUGH I DID FEEL ABOUT IT FOR HIM IT WAS NOT RIGHT.
ANDREA AInadequate lighting for nightti.e drop-off. No procedural directions at site. I had to find the key drop box. All the way in the rear of the facility.
Jeff W