Site pickup was great. U-Haul corporate computer system was down nationally. U-Haul corporate needs to ensure there is an alternate way for people to check out a trailer when the system goes down in order to not inconvenience the customer. U-Haul must have the ability to use old school contracts when computer services are incapacitated.
Eric H
Arlington South Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, TX 76001
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Customer Reviews
- 4.0 Average Customer Rating
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Worst U-haul experience EVER! The office stunk like rat urine/feces. The lady stunk like the aforementioned. No one to help put the 6x6x12 onto my jeep. The office lady came out and we finally were able to lift the tongue off the ground. I am 77 years old and a month out of major surgery. On the return, again, no one to help take the U-haul off the hitch on my jeep. I had to walk all over the field where the trailer was to be parked to find 2x6 and concrete blocks to put under the tongue, while still on the jeep, then use my jeeps spare tire jack, again on blocks I had to scrounge from around the field, in order to lift the trailer tongue off the ball. Terrible service…just terrible.
JAMES WThe lady at this location was extremely friends and helpful. On her end there was nothing she could do but explained the situation and that the latch had been broken and the lock we could not remove due to the damage they did trying to remove the lock.
CYNTHIA YGreat! I think when you become a customer constantly, we need to be compensated with some discounts or lower the rate . I
RAMIRO AWas sent to pick up at a different location that was set a day earlier. Had to wait in line. Got to the counter and they couldn’t find the trailer. Sent me to another location 8 miles away after I had driven 30 minutes to my reservation that had been confirmed a day earlier. They told me to call to get $50 off which I will do. Overall a bad experience
RAY H