I was hesitant about this location based on other reviews, but my experience was overall positive. The manager was kind and helpful. He walked me through the hybrid pickup process step by step when I arrived, making accessing the lockbox keys super simple. The truck was about as clean as I expect an old u-haul truck to be, and was fine for my small/quick move. I had requested to rent blankets and a dolly, which they did not have on site. I was given the option of going to pick them up at another uhaul location, but I didn’t have time to do that. If I could offer one piece of constructive feedback it would be to let the customer know in advance if the extra equipment requested isn’t available. It wasn’t a big deal for me, but I can see it being an issue for bigger and longer moves. Overall, I was satisfied with the experience and would use this location again.
Savannah B
Nu Trendz Events LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashburn, VA 20147
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The manager of this location is very knowledgeable and friendly.
Imtiaz HThe manager was very professional
Imtiaz HThis place was great. The guy there was really nice and the 10' truck that I rented was in really good shape and it was clean inside.
JennyLynn HI couldn’t change the odometer before my drive and now im being charged for someone else’s mileage. I need my money back I ll update rating when my case is resolved
Bea T