We arrived on time and there were no employees there. We tried to pick up a pre-reserved truck through the app (our only option), and the app didn’t work. We tried to utilize the provided QR code tutorials posted on site but found they are from 8 years ago so the app was completely different. We ended up calling customer service. Turns out, the server was down and our truck wasn’t in the lot because nobody had returned it. The lady on the phone was nice and changed our pickup time so we weren’t charged a late fee— it took us 45 minutes to pick up our truck. Pick a different location if you value your time and sanity.
Molly M
Al's Old Fashioned Hand Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, OR 97520
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The owner was very helpful and accommodating when I needed a different ball size and lights hook up. Thanks
Scott RThe truck was filthy. Equipment was missing and although we were credited for it the inconvenience of not having it far outweighed the $7 credit. There were no lights at the location for after dark drop off and they claimed the gas gauge was at a quarter of a tank and I was charged over $28 for gas and a $30 derive charge. For the record the gas was virtually on empty and the empty light came on after driving about 12 miles. I filled up the tank to exactly were the gauge was when I picked it up.
Gavin CGreat customer service and super easy.
KIRSTEN ELove U-Haul. We’ve been customers for over 40 years and have never had an equipment failure or bad experience with any vendor. Trailers are an exceptional value. Thank you!
ROBERT N